RingCentral, announced that Ryder System, Inc., a leader in supply chain, dedicated transportation, and commercial fleet management solutions, has turned to RingCentral for end-to-end business communications needs at Ryder’s fleet maintenance and rental locations. Continue reading Ryder Turns to RingCentral Cloud Communications to Improve Service, Enhance Mobility, and Empower Call Centre Agents
Monthly Archives: August 2022
Intradiem Named “Hot Vendor” by Leading Analyst Firm
Intradiem, a leading provider of intelligent automation solutions for contact centre and back-office teams, announced its inclusion in the “Hot Vendors in AI for the Contact Center” report by Aragon Research, Inc. Continue reading Intradiem Named “Hot Vendor” by Leading Analyst Firm
TBI Joins Sangoma’s Channel Program
Sangoma Technologies Corporation, a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, announced a Telecom Solutions Broker partnership with TBI, a leading technology brokerage firm with over 25 years of experience. Continue reading TBI Joins Sangoma’s Channel Program
Reputation Adds New Social Experience Features to Enhance Its Complete Customer Experience Platform
Reputation, the global leader in reputation experience management (RXM), announced a number of updates to its social customer experience product suite. Continue reading Reputation Adds New Social Experience Features to Enhance Its Complete Customer Experience Platform
NICE Selected by Scope to Deliver Frictionless Customer Experience Through Digital CX Cloud Platform
NICE announced that Scope, one of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations and better support its clients across Victoria and New South Wales (NSW). Continue reading NICE Selected by Scope to Deliver Frictionless Customer Experience Through Digital CX Cloud Platform
Yellow.ai announces the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space
Yellow.ai, a leading enterprise-grade Conversational AI platform trusted by 1000+ enterprises globally, announced the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space to enable enterprises to go-live within minutes with lower operational costs and an intent accuracy of over 97%. Continue reading Yellow.ai announces the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space