NetSuite Delivers Workforce Management Solution to Help Organizations Increase Efficiency and Employee Engagement

To help organizations optimize staffing needs, Oracle NetSuite today announced NetSuite SuitePeople Workforce Management. SuitePeople Workforce Management helps organizations manage labour costs and profitability. Continue reading NetSuite Delivers Workforce Management Solution to Help Organizations Increase Efficiency and Employee Engagement

BT Group unveils AI Accelerator to shorten rollout of new Artificial Intelligence from six months to six days

BT Group’s Digital unit today announces the deployment of a new internal Machine Learning Operations (ML-Ops) platform called AI Accelerator. The new platform orchestrates, accelerates, and monitors AI model deployments developed by BT Group’s data community, assessing their efficacy and behaviour to drive value from the business’ 29 petabyte data estate. Continue reading BT Group unveils AI Accelerator to shorten rollout of new Artificial Intelligence from six months to six days

Scorebuddy Named a G2 Market Leader for Contact Center Quality Assurance

Independent research firm G2 has once again named Scorebuddy as a Leader in Contact Center Quality Assurance. This is the second consecutive quarter in which Scorebuddy has featured in the Leader quadrant of the G2 Grid. To attain Leader status, an organization must be “rated highly by G2 users” and have “substantial market presence scores.” Continue reading Scorebuddy Named a G2 Market Leader for Contact Center Quality Assurance