Content Guru, the award-winning provider of enterprise-grade cloud contact centre and customer experience solutions, announced its new partnership with Intelisys, the leader in hybrid distribution. Continue reading Content Guru Unveils New Partnership with Intelisys
Daily Archives: October 3, 2022
NetSuite Delivers Workforce Management Solution to Help Organizations Increase Efficiency and Employee Engagement
To help organizations optimize staffing needs, Oracle NetSuite today announced NetSuite SuitePeople Workforce Management. SuitePeople Workforce Management helps organizations manage labour costs and profitability. Continue reading NetSuite Delivers Workforce Management Solution to Help Organizations Increase Efficiency and Employee Engagement
Dynamic Yield Launches Experience OS to Deliver on Personalization of Tomorrow, Today
Dynamic Yield, a Mastercard company announced the launch of Experience OS. The revolutionary operating system creates one place for customers to seamlessly manage their consumer experience programs across teams and channels. Continue reading Dynamic Yield Launches Experience OS to Deliver on Personalization of Tomorrow, Today
BT Group unveils AI Accelerator to shorten rollout of new Artificial Intelligence from six months to six days
BT Group’s Digital unit today announces the deployment of a new internal Machine Learning Operations (ML-Ops) platform called AI Accelerator. The new platform orchestrates, accelerates, and monitors AI model deployments developed by BT Group’s data community, assessing their efficacy and behaviour to drive value from the business’ 29 petabyte data estate. Continue reading BT Group unveils AI Accelerator to shorten rollout of new Artificial Intelligence from six months to six days
Scorebuddy Named a G2 Market Leader for Contact Center Quality Assurance
Independent research firm G2 has once again named Scorebuddy as a Leader in Contact Center Quality Assurance. This is the second consecutive quarter in which Scorebuddy has featured in the Leader quadrant of the G2 Grid. To attain Leader status, an organization must be “rated highly by G2 users” and have “substantial market presence scores.” Continue reading Scorebuddy Named a G2 Market Leader for Contact Center Quality Assurance
Heyday by Hootsuite launches social media integrations for Shopify
Heyday by Hootsuite, the leading conversational AI platform, is proud to announce it has integrated Instagram Direct Messages and Facebook Messenger within its powerful ecommerce Shopify chatbot app, creating new opportunities for merchants to connect with their customers. Continue reading Heyday by Hootsuite launches social media integrations for Shopify