Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives

Calabrio, the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as senior vice president of customer success and sales operations. Continue reading Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives

DRUID Conversational Business Applications to unleash the full potential of a symbiotic relationship between people and technology

DRUID launches Conversational Business Applications (CBA), a new market solution category that moves beyond conversational AI as a technology tool towards a platform that integrates with any existing enterprise system to deliver the most natural employee and customer experience. Continue reading DRUID Conversational Business Applications to unleash the full potential of a symbiotic relationship between people and technology

Desktop Beats Mobile in Financial Services Industry; Contentsquare Benchmark Report Indicates Opportunity to Enhance Digital Experience

Despite mobile driving the majority of digital traffic across industries, more than half of visits to financial services sites (59.97%) still happen on desktop, according to Contentsquare’s 2022 Financial Services Digital Experience Benchmark Report. Continue reading Desktop Beats Mobile in Financial Services Industry; Contentsquare Benchmark Report Indicates Opportunity to Enhance Digital Experience

Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case

Balto, a leader in uniting contact centre agents with AI for better conversations, has released a new update to the Balto Real-Time Index, a tool that collates trends, insights, and in-depth analysis for contact centres. Using data sourced from over 150 million guided calls, the Index provides actionable insights based on trends surveyed over the past quarter. Continue reading Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case