Qualtrics Announces New Real-time Contact Centre Solutions to Make Agents More Productive and Help them Act with Empathy

Qualtrics, the leader and creator of the experience management category, announced new real-time contact centre innovations to make agents more productive and deliver customer support with empathy. Automated Call Summaries and Real-Time Agent Assist automate post-call work and help contact centre agents respond with empathy and speed. Continue reading Qualtrics Announces New Real-time Contact Centre Solutions to Make Agents More Productive and Help them Act with Empathy

Zenarate selected by Genpact to develop top-performing agents across its global contact centres using AI Conversation Simulation

Zenarate, the leading AI Conversation Simulation solution, announced that Genpact, a global professional services firm focused on delivering digital transformation, is leveraging its award-winning AI Coach to improve agent performance and customer experiences throughout its global client contact centres. Continue reading Zenarate selected by Genpact to develop top-performing agents across its global contact centres using AI Conversation Simulation

Avaya and Alcatel-Lucent Enterprise Announce Next Phase In Strategic Partnership

Avaya and Alcatel-Lucent Enterprise announced at GITEX Global the next phase of their strategic partnership that will enable global enterprises to innovate more easily without the need for operationally disruptive technology replacement initiatives. Continue reading Avaya and Alcatel-Lucent Enterprise Announce Next Phase In Strategic Partnership