Qualtrics, the leader and creator of the experience management category, announced new real-time contact centre innovations to make agents more productive and deliver customer support with empathy. Automated Call Summaries and Real-Time Agent Assist automate post-call work and help contact centre agents respond with empathy and speed. Continue reading Qualtrics Announces New Real-time Contact Centre Solutions to Make Agents More Productive and Help them Act with Empathy
Daily Archives: October 5, 2022
HGS UK and MaxContact announce partnership to transform customer experiences
The UK operations of Hinduja Global Solutions Ltd announced its partnership with MaxContact, an award-winning customer engagement platform that helps contact centres build smarter customer experiences. Continue reading HGS UK and MaxContact announce partnership to transform customer experiences
Almost 90% of vulnerable customers are struggling to access customer support services
MaxContact has revealed the challenges faced by vulnerable customers seeking support from customer service teams. Continue reading Almost 90% of vulnerable customers are struggling to access customer support services
Xembly Raises $15M Series A, Reimagines Workplace Productivity with Conversational AI
Xembly, the AI chief of staff for knowledge workers, announced a $15 million Series A funding round led by Norwest Venture Partners, joined by existing investors Lightspeed Venture Partners, Ascend, Seven Peaks Ventures, and new investor Flex Capital. Continue reading Xembly Raises $15M Series A, Reimagines Workplace Productivity with Conversational AI
Global growth continues as Sigma Connected appoints new Chief Strategy Officer
Business outsourcing provider Sigma Connected has announced the appointment of a new chief strategy officer as the company continues its global expansion. Continue reading Global growth continues as Sigma Connected appoints new Chief Strategy Officer
Zenarate selected by Genpact to develop top-performing agents across its global contact centres using AI Conversation Simulation
Zenarate, the leading AI Conversation Simulation solution, announced that Genpact, a global professional services firm focused on delivering digital transformation, is leveraging its award-winning AI Coach to improve agent performance and customer experiences throughout its global client contact centres. Continue reading Zenarate selected by Genpact to develop top-performing agents across its global contact centres using AI Conversation Simulation