Independent Growth Finance (IGF) has provided UK-based The Contact Company with a substantial funding facility to support its continued expansion and local recruitment drive. Continue reading UK’s largest privately-owned contact centre secures lending facility from IGF
Daily Archives: October 6, 2022
Wish Enters Partnership with eDesk, Further Bolstering Customer Service Capabilities
ContextLogic Inc. (d/b/a “Wish”), one of the world’s largest mobile ecommerce platforms, announced a partnership with eDesk, the ecommerce customer support platform, aimed to empower Wish merchants with more resources and tools to provide excellent customer support experiences. Continue reading Wish Enters Partnership with eDesk, Further Bolstering Customer Service Capabilities
Conduent Survey Finds Even Digital Channels Need a Human Touch
In recognition of this year’s Customer Service Week, Conduent, a global technology-led business process solutions company, released its 2022 State of Consumer Experience Report. According to the report, 24% of consumers are willing to end association with a brand after just one bad experience. Continue reading Conduent Survey Finds Even Digital Channels Need a Human Touch
transcosmos and NTT Com launch a demonstration test of customer services in a virtual space in the metaverse
transcosmos inc. and NTT Communications Corporation announced that they launched a demonstration test of a virtual communication service in the metaverse to enable businesses to serve customers online via enjoyable virtual communication. Continue reading transcosmos and NTT Com launch a demonstration test of customer services in a virtual space in the metaverse
Harrison Drury Elevates its Employee and Customer Experience with Advanced Communications Capability with Avaya OneCloud UCaaS
Award winning law firm, Harrison Drury, is enhancing and simplifying communications and collaboration for its solicitors, IT and admin staff with a digital workplace solution built on the Avaya OneCloud™ UCaaS platform that will improve both its employee experience and customer experience. Continue reading Harrison Drury Elevates its Employee and Customer Experience with Advanced Communications Capability with Avaya OneCloud UCaaS
ServiceNow to Acquire Observability Innovator Era Software
ServiceNow, the leading digital workflow company making the world work better for everyone, announced it has signed an agreement to acquire observability and log management innovator, Era Software. Following ServiceNow’s acquisition of Lightstep in 2021, Era Software will help provide customers with a unified observability solution at scale. Continue reading ServiceNow to Acquire Observability Innovator Era Software