NICE announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale, with Enlighten Journey Orchestration. Enlighten Journey Orchestration achieves a new level of understanding consumer needs events with real-time Natural Language Understanding (NLU) and application of Enlighten AI Intent Classification models built on decades of data. Continue reading NICE Announces the Market’s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration
Daily Archives: October 20, 2022
Uniphore Announces Industry’s Most Comprehensive Platform to Transform Customer Experience and Virtual Sales Engagements
Uniphore, the leader in conversational AI and automation, announced the release of its enhanced Uniphore X platform, the industry’s most comprehensive platform that enables brands to accelerate and improve two key areas of their business: Customer Experience and Sales. Continue reading Uniphore Announces Industry’s Most Comprehensive Platform to Transform Customer Experience and Virtual Sales Engagements
Oracle Unity CDP Expands Artificial Intelligence Models Across Industries to Enhance Customer Experiences
To help organizations across different industries create more precise customer engagements, Oracle has added 15 baseline artificial intelligence (AI) models to Oracle Unity, a Customer Data Platform (CDP). Continue reading Oracle Unity CDP Expands Artificial Intelligence Models Across Industries to Enhance Customer Experiences
NICE is First to Receive Highest Scores for Inaugural Digital Customer Service Use Case by Gartner
NICE announced that NICE has received the highest scores for Digital Customer Service Center, the newest use case included in the 2022 Gartner Critical Capabilities for Contact Center Service research report. Continue reading NICE is First to Receive Highest Scores for Inaugural Digital Customer Service Use Case by Gartner
Customer Experience Takes Center Stage at European Firms
Enterprises across Europe and the U.K. are quickly adopting new contact centre technologies and services in response to dramatic changes in CX demands over the last 24 months, according to a new research report published today by Information Services Group (ISG), a leading global technology research and advisory firm. Continue reading Customer Experience Takes Center Stage at European Firms
Cogito Announces an AI-Informed Personalized Coaching Solution to Support Frontline Professional Development
Cogito, the leader in real-time coaching and guidance for the enterprise, announced a new and enhanced solution targeted at improving the employee experience for frontline teams. Continue reading Cogito Announces an AI-Informed Personalized Coaching Solution to Support Frontline Professional Development