NICE Announces the Market’s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration

NICE announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale, with Enlighten Journey Orchestration. Enlighten Journey Orchestration achieves a new level of understanding consumer needs events with real-time Natural Language Understanding (NLU) and application of Enlighten AI Intent Classification models built on decades of data. Continue reading NICE Announces the Market’s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration

Uniphore Announces Industry’s Most Comprehensive Platform to Transform Customer Experience and Virtual Sales Engagements

Uniphore, the leader in conversational AI and automation, announced the release of its enhanced Uniphore X platform, the industry’s most comprehensive platform that enables brands to accelerate and improve two key areas of their business: Customer Experience and Sales. Continue reading Uniphore Announces Industry’s Most Comprehensive Platform to Transform Customer Experience and Virtual Sales Engagements

Customer Experience Takes Center Stage at European Firms

Enterprises across Europe and the U.K. are quickly adopting new contact centre technologies and services in response to dramatic changes in CX demands over the last 24 months, according to a new research report published today by Information Services Group (ISG), a leading global technology research and advisory firm. Continue reading Customer Experience Takes Center Stage at European Firms