QuestionPro, a global provider of online survey and research services has acquired SuiteCX, the leading customer experience (CX) and journey mapping platform provider. Continue reading QuestionPro Acquires SuiteCX, Creates First “Full Stack” CX Platform
Daily Archives: October 17, 2022
Upland RightAnswers Introduces RightAnswers X
Upland Software has announced the release of RightAnswers X, a browser extension that powers the RightAnswers connected knowledge experience, seamlessly unlocking the possibility to deliver knowledge to every corner of the enterprise through AI-powered centralized search. Continue reading Upland RightAnswers Introduces RightAnswers X
Sweetwater Sound Tunes Into Personalized Customer Experience With 8×8 Cloud Communications
8×8, a leading integrated cloud communications platform provider, announced Sweetwater Sound, the world’s leading music technology and instrument retailer, has deployed the 8×8 Work cloud communications solution to help employees communicate, collaborate, and provide exceptional customer experiences for Sweetwater Sound’s customers. Continue reading Sweetwater Sound Tunes Into Personalized Customer Experience With 8×8 Cloud Communications
Poly Delivers Extensive Portfolio of Devices Certified for Microsoft Teams to Achieve Greater Meeting Collaboration
Poly, a global provider of pro-grade audio and video solutions, announced its expanded portfolio of Microsoft Teams certified solutions designed to deliver greater meeting equity and collaboration worldwide. Continue reading Poly Delivers Extensive Portfolio of Devices Certified for Microsoft Teams to Achieve Greater Meeting Collaboration
LivePerson named Leader in Globe™ report for Conversational AI
LivePerson, a global leader in customer engagement solutions, announced that it has been named a Leader by Aragon Research in the Globe™ for Conversational AI for the second year in a row. The report highlighted LivePerson’s wide base of customers across industries, innovative solutions for contact centre, marketing, and sales teams, and strong partner network. Continue reading LivePerson named Leader in Globe™ report for Conversational AI
T-Mobile Teams up with Google Cloud to Transform Customer Experiences
T-Mobile and Google Cloud announced plans to transform customer experiences for wireless customers everywhere, leveraging Google Cloud’s expertise in data analytics, artificial intelligence (AI), and machine learning (ML), and its extensive portfolio of leading 5G and edge computing products and solutions. Continue reading T-Mobile Teams up with Google Cloud to Transform Customer Experiences