Twilio, the leading customer engagement platform, has launched new research which finds that British consumers will go to extreme lengths to have their issues taken seriously by customer service teams. Continue reading One in five Brits haven’t had a positive interaction with customer service in the last year, research finds
Despite a rise in digital interactions, the phone call still holds a special place in consumer hearts. Graeme Meikle at Calabrio highlights 3 areas to make sure agents are speaking your customers’ language. Continue reading UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening?
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, this week announced a strategic partnership with Wavenet, an award-winning cloud provider of telecoms and technology solutions, as a wholesale service provider and Tier 1 Value-Added Reseller of Avaya OneCloud™ across the UK. Continue reading Avaya and Wavenet Partner to Bring Cloud-Based Experience Platform to UK Customers
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has signed a memorandum of understanding (MoU) with Startek®, a global customer experience (CX) solutions provider, that will see the two companies partner to make it easier for global businesses to meet the ever-evolving needs of their customers. Continue reading Avaya Partners with Startek® to Support Global Businesses Through Packaged CX Offering
Drift, the Conversation Cloud company, announced an expanded offering for its Drift Conversational Sales suite, designed to make sales teams more productive and help companies weather ongoing market volatility. Continue reading Drift Expands Conversational Sales Offering to Increase Sales Productivity Amid Turbulent Market Conditions
Firstcom Europe, the leading Pan European telecoms company based in Bolton, announced this week the acquisition of Calteq Ltd, located in Hertfordshire and Suffolk. The deal adds an extra £6.2m of turnover and £1.2m of EBITDA to the Firstcom group and expands both its UK geographical reach and range of products.
Recurring revenues at Calteq are very strong at 80% of total. Continue reading Firstcom Europe continues its expansion in the UK
SPLICE Software, a customer engagement company specializing in automated communication workflows and digital communications, announced tag-based reporting is now available on Thrive™ – its survey application. Continue reading SPLICE Software Announces Highly Configurable Tag-Based Reporting Enhancement To Survey Application