Route 101 awarded a place on a major UK Government procurement framework to deliver contact centre services. The Contact Centre and CX Transformation specialist has been awarded a Framework Contract on the 13th iteration of G-Cloud, officially approved as a Cloud Software and Cloud Support supplier. Continue reading Route 101 approved for UK Government’s G-Cloud 13 Framework
Daily Archives: October 13, 2022
Technology Firm Advanced Relocates Corporate HQ to Birmingham
In a boost to the West Midlands economy, Advanced, one of the largest providers of software and services to the UK market, is to relocate its UK corporate headquarters to the iconic Mailbox, one of Birmingham’s largest commercial buildings, the company announced. Continue reading Technology Firm Advanced Relocates Corporate HQ to Birmingham
Business Systems celebrates National Customer Service Week 2022
Business Systems absolutely loved celebrating National Customer Service Week. Continue reading Business Systems celebrates National Customer Service Week 2022
Intercom Announces Major Updates to its Most Used Product: the Intercom Messenger
Intercom, the Engagement OS, is launching the company’s biggest updates to the Messenger, the heart of its customer communications platform and a cornerstone for more than 25,000 businesses’ customer support and engagement strategies. Continue reading Intercom Announces Major Updates to its Most Used Product: the Intercom Messenger
CallMiner Announces CallMiner for Salesforce on Salesforce AppExchange
CallMiner, a leading provider of conversation intelligence to drive business improvement, announced it has launched CallMiner for Salesforce on Salesforce AppExchange, empowering sales and support leaders with critical insights into recent customer and prospect interactions, such as voice-based calls, emails and text conversations. Continue reading CallMiner Announces CallMiner for Salesforce on Salesforce AppExchange
Uniphore Announces Partnership With Avaya
Uniphore, the leader in Conversational AI and Automation announced a strategic partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region. Continue reading Uniphore Announces Partnership With Avaya