Route 101 approved for UK Government’s G-Cloud 13 Framework

Route 101 awarded a place on a major UK Government procurement framework to deliver contact centre services. The Contact Centre and CX Transformation specialist has been awarded a Framework Contract on the 13th iteration of G-Cloud, officially approved as a Cloud Software and Cloud Support supplier. Continue reading Route 101 approved for UK Government’s G-Cloud 13 Framework

CallMiner Announces CallMiner for Salesforce on Salesforce AppExchange

CallMiner, a leading provider of conversation intelligence to drive business improvement, announced it has launched CallMiner for Salesforce on Salesforce AppExchange, empowering sales and support leaders with critical insights into recent customer and prospect interactions, such as voice-based calls, emails and text conversations. Continue reading CallMiner Announces CallMiner for Salesforce on Salesforce AppExchange