NICE announced the launch of FluenCX, a complete, integrated suite of digital CX solutions, created to deliver the best outcomes using AI to understand customer data and build exceptional, orchestrated customer journeys. Continue reading NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience
Daily Archives: October 24, 2022
Ocado Retail selects Centrical to Enhance Employee Engagement and Improve Frontline, Backoffice, and Support Staff Experiences
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that Ocado, the world’s largest dedicated online supermarket, has entered a multi-year partnership with Centrical to enhance and maintain colleague engagement, while improving the employee experience for front-line, back-office and support staff. Continue reading Ocado Retail selects Centrical to Enhance Employee Engagement and Improve Frontline, Backoffice, and Support Staff Experiences
Colin McMahon joins Sigma Connected as Director of Financial Services
Business process outsourcing provider Sigma Connected has made a senior appointment as it continues its expansion into the global financial services sector. Continue reading Colin McMahon joins Sigma Connected as Director of Financial Services
New Enterprise Communications Report Finds 90% of Business Leaders Prefer Phone Over Other Communication Tools
RingCentral has released results of a new enterprise communications report that surveyed business leaders and technology decision makers on their current and anticipated phone and technology use. Continue reading New Enterprise Communications Report Finds 90% of Business Leaders Prefer Phone Over Other Communication Tools
Yeastar Adds Desk Booking and Visitor Management Systems to Its All-in-one Workplace Management Solution
Yeastar, the world’s leading provider of Unified Communications solutions and Digital Workplace innovator, announced the highly-anticipated launch of its Desk Booking and Visitor Management System at its annual virtual event, Yeastar Day 2022 Virtual. Continue reading Yeastar Adds Desk Booking and Visitor Management Systems to Its All-in-one Workplace Management Solution
Edify Announces Integration of New ChromeOS Desk Connector for Contact Centres
Edify Labs, the customer experience software company that makes business communications feel more like personal ones, announced its integration to the new ChromeOS Desk connector for contact centres. Continue reading Edify Announces Integration of New ChromeOS Desk Connector for Contact Centres