Teleperformance, the global leader in outsourced customer and citizen experience management and related digital services, announced it has been selected as a leading global service provider in Everest Group’s Customer Experience Management (CXM) 2022 PEAK Matrix® for Customer Experience Management Service Providers in EMEA. Continue reading Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®
Daily Archives: October 26, 2022
Playtech Taps Conversational AI Expert Ada to Provide Improved Player Experience
Ada, the customer-focused conversational AI leader, announced it has partnered with Playtech, the world’s leading gambling technology company, as its exclusive SaaS partner for chat automation solutions. Continue reading Playtech Taps Conversational AI Expert Ada to Provide Improved Player Experience
IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales
IRIS Audio Technologies, the team behind the AI-powered voice isolation software IRIS Clarity, has appointed Neil Titcomb as SVP Global Sales. Continue reading IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales
Sabio Group’s ‘makepositive’ secures digital infrastructure builder CityFibre, on multi-year contract
Sabio Group’s Salesforce CRM consultancy business, ‘makepositive’, has secured a multi-year contract with CityFibre, the UK’s largest independent full fibre platform, which has recently completed 25% of its 8 million home rollout to a third of the UK market, including 800k businesses, 400k public sector sites and 250k 5G access points. Continue reading Sabio Group’s ‘makepositive’ secures digital infrastructure builder CityFibre, on multi-year contract
TCN Named a Product Challenger in 2022 ISG Provider Lens™ Contact Center as a Service – CX Europe and U.K. Report
TCN, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, announced that it has been recognized as a product challenger in the 2022 ISG Provider Lens™ Contact Center as a Service (CCaaS) – CX Europe and U.K. report. Continue reading TCN Named a Product Challenger in 2022 ISG Provider Lens™ Contact Center as a Service – CX Europe and U.K. Report
New Hammer contact centre testing capabilities pinpoint CX failures at scale
Hammer, a global leader in end-to-end contact centre testing and CX assurance solutions, announced new capabilities for its VoiceWatch automated CX quality testing and monitoring platform. Continue reading New Hammer contact centre testing capabilities pinpoint CX failures at scale
IGT Solutions Selects NICE CXone to Deliver a Seamless Customer Experience for its Travel and Hi-Tech Brands
NICE announced IGT Solutions (IGT), a next-gen customer experience (CX) company, has chosen NICE CXone’s world-leading cloud CX platform to ramp up its operations, fostering seamless customer interactions in the Travel and Hi-Tech industries. For more than two decades, IGT has provided integrated business process management, technology, and digital services and solutions across industries. Continue reading IGT Solutions Selects NICE CXone to Deliver a Seamless Customer Experience for its Travel and Hi-Tech Brands