Daily Archives: October 26, 2022

Outsourcing

Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®

Teleperformance, the global leader in outsourced customer and citizen experience management and related digital services, announced it has been selected as a leading global service provider in Everest Group’s Customer Experience Management (CXM) 2022 PEAK Matrix® for Customer Experience Management Service Providers in EMEA. Continue reading Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix® →

Who's Buying What?

Sabio Group’s ‘makepositive’ secures digital infrastructure builder CityFibre, on multi-year contract

Sabio Group’s Salesforce CRM consultancy business, ‘makepositive’, has secured a multi-year contract with CityFibre, the UK’s largest independent full fibre platform, which has recently completed 25% of its 8 million home rollout to a third of the UK market, including 800k businesses, 400k public sector sites and 250k 5G access points. Continue reading Sabio Group’s ‘makepositive’ secures digital infrastructure builder CityFibre, on multi-year contract →

Technology

TCN Named a Product Challenger in 2022 ISG Provider Lens™ Contact Center as a Service – CX Europe and U.K. Report

TCN, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, announced that it has been recognized as a product challenger in the 2022 ISG Provider Lens™ Contact Center as a Service (CCaaS) – CX Europe and U.K. report. Continue reading TCN Named a Product Challenger in 2022 ISG Provider Lens™ Contact Center as a Service – CX Europe and U.K. Report →