Infobip integrates with ServiceNow to improve customer experience

Infobip, the global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers. The integration, available now in the ServiceNow® Store, improves the customer experience by using two-way messaging for customer support, resulting in faster response times, consistent messaging, and increased customer satisfaction. Continue reading Infobip integrates with ServiceNow to improve customer experience

Sabio Group Secures Place on UK government’s G-Cloud framework

Sabio Group has secured its place on the UK’s G-Cloud 13 framework which is managed by Crown Commercial Service. The digital customer experience (CX) transformation specialist has been awarded a Framework Contract on the 13th iteration of G-Cloud, officially being recognised as a Cloud Software and Cloud Support supplier. Continue reading Sabio Group Secures Place on UK government’s G-Cloud framework

Unbabel Launches Quiz to Test Global Brands’ Emoji Use for Local Audiences

Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver a multilingual customer experience (CX) at scale, is launching a new assessment to test businesses on their global emoji know-how, specifically when localizing their content for new markets. Continue reading Unbabel Launches Quiz to Test Global Brands’ Emoji Use for Local Audiences

Enreach further strengthens European footprint with acquisitions in the Netherlands and Denmark

Enreach, one of Europe’s fastest growing providers of converged contact solutions backed by independent investment firm Waterland Private Equity, further strengthens its footprint in the Netherlands and Denmark, thereby continuing its long-term buy-&-build strategy. Continue reading Enreach further strengthens European footprint with acquisitions in the Netherlands and Denmark

CommunityWFM Expands Community Everywhere™ Mobile App With New, Role-Specific Functionality

CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centres, announced that it has expanded its Community Everywhere™ mobile app to extend the reach and value of the CommunityWFM solution. Continue reading CommunityWFM Expands Community Everywhere™ Mobile App With New, Role-Specific Functionality