Balto, a leader in uniting contact centre agents with AI for better conversations, has released a new update to the Balto Real-Time Index, a tool that collates trends, insights, and in-depth analysis for contact centres. Using data sourced from over 150 million guided calls, the Index provides actionable insights based on trends surveyed over the past quarter. Continue reading Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case →