Aircall, the phone and communication platform, announced it is launching new AI features that provide transcription capabilities for sales and support teams looking to increase performance and productivity. Continue reading Aircall launches new AI features that empower SMBs to leverage daily conversations to drive performance
Monthly Archives: April 2023
Sangoma CX, the Cloud-based Contact Centre Solution, Unveils New WebChat Channel Support for Improved Customer Interaction
Sangoma, a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, is proud to announce our award-winning, agent-based cloud Contact Center platform has new omnichannel features. Continue reading Sangoma CX, the Cloud-based Contact Centre Solution, Unveils New WebChat Channel Support for Improved Customer Interaction
TTEC Digital launches Optics for Google CCAI Platform
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that TTEC Digital is launching Optics for Google Contact Center Artificial Intelligence (CCAI) Platform. Continue reading TTEC Digital launches Optics for Google CCAI Platform
saas.group announces acquisition of Zenloop
saas.group announces the acquisition of Zenloop, the leading customer experience management (“CXM”) platform for mid-sized and large enterprises in the DACH region and beyond. Continue reading saas.group announces acquisition of Zenloop
Whistl appoints Director of Contact Centres
Whistl, the UK’s leading logistics specialists in fulfilment, mail and parcels, has appointed James Revell as its first Director of Contact Centres. Continue reading Whistl appoints Director of Contact Centres
UserTesting and UserZoom Merge to Help Organizations Build Human-Centered Experiences for All
UserTesting, a leader in video-based human insight, and UserZoom, a leader in UX insights, announced their merger. The new company will use the UserTesting company name, and be led by the current UserTesting Chief Executive Officer, Andy MacMillan, and a combined executive team. Continue reading UserTesting and UserZoom Merge to Help Organizations Build Human-Centered Experiences for All