Communication software and cloud solutions provider Daktela, becomes the first call centre as a service (CCaaS) provider to integrate ChatGPT directly into their platform. Continue reading Call centre provider first in UK to integrate ChatGPT into its service offering
Monthly Archives: April 2023
Avaya Helps Enable Organisations Seeking to Retain and Innovate Existing On-Premises Systems with Hybrid Cloud Deployments
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, through hybrid cloud deployments, transforms on-premises solutions for organisations and their contact centres so they can experience technology innovation without disruption to their existing operations. Continue reading Avaya Helps Enable Organisations Seeking to Retain and Innovate Existing On-Premises Systems with Hybrid Cloud Deployments
Startek Completes Transaction to Sell Interest in Contact Center Company
Startek, Inc. (NYSE: SRT) (“Startek” or the “Company”), a global customer experience (CX) solutions provider, has completed the divestiture of its interest in Contact Center Company (CCC) to Arabian Internet and Communications Services Company (Solutions). Continue reading Startek Completes Transaction to Sell Interest in Contact Center Company
NICE Launches Spring 2023 CXone Release
NICE announced the Spring 2023 release of CXone, which adds new AI-powered capabilities that accelerate digital fluency to help brands master CXi (customer experience interactions). Continue reading NICE Launches Spring 2023 CXone Release
TCN strengthens its UK and EU teams with new senior additions
TCN, Inc., a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies, has welcomed a number of new key players as it grows its operational teams in the UK and Europe. Continue reading TCN strengthens its UK and EU teams with new senior additions
Cognigy and Avaya Join Forces to Deliver Next-Gen Conversational AI Solutions for Enterprise Contact Centres
Cognigy, the market leader in Conversational AI, announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to deliver next-generation Conversational AI solutions to Avaya’s large global base of contact centre customers. Continue reading Cognigy and Avaya Join Forces to Deliver Next-Gen Conversational AI Solutions for Enterprise Contact Centres