Intermedia Cloud Communications, a leading provider of intelligent cloud communications and collaboration solutions to businesses and the partners that serve them, announced the launch of Intermedia Unite® AI Assistant, a business productivity tool using generative AI to help employees access information more easily and automate repetitive or time-consuming tasks. Continue reading Intermedia Cloud Communications Introduces Intermedia Unite® AI Assistant to Spark Smarter, More Efficient Business Productivity
Monthly Archives: December 2023
Oracle Named a Leader in 2023 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
Oracle announced that it has been named a Leader in the 2023 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Service, part of Oracle Fusion Cloud Customer Experience (CX). Continue reading Oracle Named a Leader in 2023 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
Concentrix + Webhelp lift 4 top awards at the 2023 UKCCF Awards!
Concentrix + Webhelp have been recognized in four categories at this year’s UK Contact Centre Forum (UKCCF) Awards. Continue reading Concentrix + Webhelp lift 4 top awards at the 2023 UKCCF Awards!
Kustomer Unveils KIQ Customer Assist: A Next-Gen AI Customer Service Bot Driving Business Efficiency by 45%
Kustomer, an industry-leading AI-powered customer service CRM, is announcing a groundbreaking innovation in artificial intelligence. Continue reading Kustomer Unveils KIQ Customer Assist: A Next-Gen AI Customer Service Bot Driving Business Efficiency by 45%
CommBox launches Era AI to enable customer service to be intelligently automated and CX costs to be cut by 40%
CommBox, the pioneer in AI-powered customer communications, is launching its new generative AI solution. Continue reading CommBox launches Era AI to enable customer service to be intelligently automated and CX costs to be cut by 40%
The Green Insurer selects IPI to deliver omnichannel strategy
IPI, the Contact Centre specialist and solutions provider, announced that it has been selected by The Green Insurer, the recently launched sustainable insurance provider, to deliver its omnichannel strategy. Continue reading The Green Insurer selects IPI to deliver omnichannel strategy