Twilio has announced that Khozema Shipchandler, formerly President of Twilio Communications, has been appointed Chief Executive Officer and will join the company’s Board of Directors, effective immediately. Continue reading Twilio Announces CEO Transition
Monthly Archives: January 2024
Medallia Named a Leader in IDC MarketScape for Voice of the Customer Applications
Medallia, Inc., the global leader in customer and employee experience, announced the company has been recognized as a Leader in the IDC MarketScape Voice of the Customer (VoC) Applications 2023-2024 Vendor Assessment (doc #US50052123, November 2023). Continue reading Medallia Named a Leader in IDC MarketScape for Voice of the Customer Applications
Sigma Connected and TDX Group form strategic partnership to support ethical debt collections
Debt management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients. Continue reading Sigma Connected and TDX Group form strategic partnership to support ethical debt collections
Hammer launches Hammer Edge to extend agent experience management to remote workers and cloud services
Hammer, the global leader in end-to-end contact centre testing and CX assurance, announced the launch of its newest software solution: Hammer Edge. Continue reading Hammer launches Hammer Edge to extend agent experience management to remote workers and cloud services
90% of CEOs Are Waiting for GenAI to Move Past the Hype or Experimenting in Small Ways
Generative AI (GenAI) exploded into the public consciousness in 2023, promising to transform the way business functions. Continue reading 90% of CEOs Are Waiting for GenAI to Move Past the Hype or Experimenting in Small Ways
Infobip Unveils AI Hub for AI-Driven Conversational Customer Experiences
Global cloud communications platform Infobip has launched AI Hub, a comprehensive AI overhaul of its platform to help businesses to create seamless end-to-end conversational experiences across the whole customer journey. Continue reading Infobip Unveils AI Hub for AI-Driven Conversational Customer Experiences