Verint® announced that a leading consumer financial services firm is achieving strong AI business outcomes with Verint Intelligent Virtual Assistant (IVA). Continue reading Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80% of Customer Interaction Traffic
Monthly Archives: May 2024
Korean Air to build AI Contact Center with AWS
Korean Air has partnered with Amazon Web Services (AWS), a global leader in cloud technology, to develop an AI Contact Center (AICC) platform that incorporates innovative AI technologies to improve customer centre services. Continue reading Korean Air to build AI Contact Center with AWS
Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Verint®, The CX Automation Company™, continues to see contract wins and ground-breaking customer results for the new Verint TimeFlex Bot. Continue reading Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Foundever™ Announces Opening of New South Africa Location in Cape Town
Foundever™, a global leader in the CX industry, has committed to hiring approximately 3,000 employees by 2026 to support its first contact centre in South Africa, located in Cape Town. This is in addition to the 800 employees already hired since the operation was opened in June last year. Continue reading Foundever™ Announces Opening of New South Africa Location in Cape Town
Voice Assistant Builder PolyAI Closes $50 Million in Series C round
PolyAI, a leading global provider of enterprise voice assistants, has raised $50 million in a Series C round of funding. Continue reading Voice Assistant Builder PolyAI Closes $50 Million in Series C round
Manhattan Associates revolutionises customer service with GenAI powered chatbot
Manhattan Associates announced Manhattan Active® Maven, a specialised Generative Artificial Intelligence (GenAI) solution built for customer service, along with Manhattan Assist, which adds cutting-edge GenAI capabilities to all Manhattan Active solutions. Continue reading Manhattan Associates revolutionises customer service with GenAI powered chatbot