NICE announced a planned leadership transition. Barak Eilam, Chief Executive Officer, has informed the Board of Directors of his decision to step down from his position, effective December 31, 2024. Continue reading NICE Announces Planned CEO Transition
Monthly Archives: May 2024
Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform
Genesys®, a global cloud leader in AI-powered experience orchestration, announced new AI capabilities to transform every customer and employee experience. Continue reading Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform
Fix Auto UK Selects Vodafone storm® to Deliver Personalized & Efficient Interactions
Content Guru has announced Fix Auto UK, the country’s largest network of independently owned vehicle repair centres, has selected Vodafone storm® to enhance customer experiences. Continue reading Fix Auto UK Selects Vodafone storm® to Deliver Personalized & Efficient Interactions
Alvaria Announces Expansion of Avaya Partnership
Alvaria® is pleased to announce the expansion of its partnership with Avaya, a leading provider of enterprise customer experience solutions, to include the Alvaria CX™ platform in the joint delivery of enterprise-scale high performance solutions for omnichannel-compliant outbound customer engagement. Continue reading Alvaria Announces Expansion of Avaya Partnership
Vonage Expands Salesforce Service Cloud Voice Offering with Einstein Integration
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has expanded its Vonage Premier for Service Cloud Voice solution to include integration with Salesforce Einstein Conversation Insights. Continue reading Vonage Expands Salesforce Service Cloud Voice Offering with Einstein Integration
Calabrio integrates its software with Avaya Experience Platform Public Cloud
Calabrio, a leader in workforce performance, announced an integration with another solution from Avaya, a global leader in customer experience and communications solutions. Continue reading Calabrio integrates its software with Avaya Experience Platform Public Cloud