Capita plc announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS), which helps organisations transform customer experience from day one. Continue reading Capita collaborates with Amazon Web Services (AWS) to deliver a next-gen contact centre and service excellence solution
Monthly Archives: June 2024
EDF Teams with Accenture and Kraken Technologies to Accelerate Customer Transformation
Accenture and Kraken Technologies are helping EDF’s UK retail business accelerate the migration of customers to its new platform, enabling them to effectively manage their energy use and cost. Continue reading EDF Teams with Accenture and Kraken Technologies to Accelerate Customer Transformation
Observe.AI Launches Next-Gen Conversation Intelligence
Observe.AI, a leading GenAI Conversation Intelligence platform for contact centres, unveiled new generative AI capabilities that transform how contact centre leaders improve revenue, retention, and operational efficiency. Continue reading Observe.AI Launches Next-Gen Conversation Intelligence
Teleperformance partners with Kore.ai to transform customer engagement through advanced AI solutions
Global digital business services leader Teleperformance announced that it has been named a platinum partner for Kore.ai, a world leader in enterprise conversational and generative AI platform technology. Continue reading Teleperformance partners with Kore.ai to transform customer engagement through advanced AI solutions
Evri announces £1 million investment into AI strategy to further transform the CX
Evri, the UK’s biggest dedicated parcel delivery company, announced a £1 million investment in its AI strategy, to further transform its customer service and ensure parcels pass through its network smoothly. Continue reading Evri announces £1 million investment into AI strategy to further transform the CX
TTEC Digital awarded patent for AI systems orchestration in customer experience
TTEC, a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced that it was awarded a patent for a solution that streamlines the inputs and integrations needed to power truly intelligent customer experiences. Continue reading TTEC Digital awarded patent for AI systems orchestration in customer experience