Noble Systems Announces Key Appointments & Regional Growth Plans

Noble Systems, a global leader in omnichannel contact centre technology solutions, has seen amazing growth in the USA over the last few years and is looking to replicate this success throughout the globe. To support this strategy, the organisation has heavily invested in several senior appointments in Europe, Middle East, Africa & India regions. Continue reading Noble Systems Announces Key Appointments & Regional Growth Plans

Freshworks Launches Unified Marketplace Platform – the SaaS industry’s first fully integrated customer engagement platform

Freshworks, the leading provider of cloud-based customer engagement software, announced the launch of a unified marketplace platform that allows companies and developers to easily build apps that give access to a 360-degree view of customer information. In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Continue reading Freshworks Launches Unified Marketplace Platform – the SaaS industry’s first fully integrated customer engagement platform

Diabolocom is delighted to announce Mercedes Barbuti as its new Sales Director for the UK and Ireland

The cloud software and telecommunications provider, Diabolocom, is delighted to welcome Mercedes Barbuti as its new Sales Director for the UK and Ireland. Mercedes will be assisting the company’s rapid expansion as it enters new markets, primarily supporting Diabolocom’s development in the UK and Ireland by building strategic alliances and expanding its impressive client roster. Continue reading Diabolocom is delighted to announce Mercedes Barbuti as its new Sales Director for the UK and Ireland

CallVU Chosen by International Credit Card Provider to Simplify and Secure Customer Interactions with Advanced Biometric Authentication

When credit card customers call for service, they need to remember and supply a long list of passwords and personally identifying information. But now, with the advanced biometric authentication capabilities of CallVU’s Digital Engagement solution, a large international credit card company can instantly verify callers using the fingerprint recognition features on its customers’ smartphones. Continue reading CallVU Chosen by International Credit Card Provider to Simplify and Secure Customer Interactions with Advanced Biometric Authentication

BHP Insurance Selects Applied to Deliver an Omnichannel Customer Experience

Applied Systems® announced that BHP Insurance has selected Applied CSR24®, the leading customer self-service software. Utilising their existing foundational management system, Applied Relay®, the broker will integrate the omnichannel customer service software, including a self-service portal and mobile app, to increase customer acquisition and retention. Continue reading BHP Insurance Selects Applied to Deliver an Omnichannel Customer Experience

Genesys Ranked within Top Five Customer Experience and Relationship Management Providers, Worldwide, 2017, in Gartner Market Share Analysis

Genesys® is ranked within the top five vendors by revenue in the recent Gartner1 report: “Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017.” Genesys believes the recognition validates the company as a top-tier Customer Experience and Relationship Management (CERM) player and highlights its position as the only pure-play customer experience company among the five highest-ranking vendors. Continue reading Genesys Ranked within Top Five Customer Experience and Relationship Management Providers, Worldwide, 2017, in Gartner Market Share Analysis

Everest Group Distinguishes Teleperformance as a Leader and Star Performer in the Contact Centre Outsourcing Assessment

Teleperformance, the worldwide leader in omnichannel customer experience management announced the company was recognized as a Leader and a Star Performer in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2018. Teleperformance is the only service provider with substantial scale across all geographies and industry verticals and this marks the sixth consecutive year Teleperformance has been recognized as a global Leader by Everest Group. Continue reading Everest Group Distinguishes Teleperformance as a Leader and Star Performer in the Contact Centre Outsourcing Assessment