All posts by Sam Heggie-Collins

eg solutions launches new enhanced operational intelligence® v8.0 software suite for effective back office workforce optimisation

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PRESS RELEASE: eg solutions, a leading global back office workforce optimisation software company, has launched eg operational intelligence® v8.0, at an exclusive event at 30 St Mary Axe on March 25th 2014. Continue reading eg solutions launches new enhanced operational intelligence® v8.0 software suite for effective back office workforce optimisation

eg solutions wins contract with existing global bank customer

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PRESS RELEASE: eg solutions plc, the back office optimisation software company, is pleased to announce that it has won a licence contract, in conjunction with its strategic partner, Aspect Software Inc., with an existing global bank customer for the further deployment of the eg operational intelligence® software suite . Continue reading eg solutions wins contract with existing global bank customer

Think Money Group improves customer contact centre performance with Sabio and Avaya

Avaya LogoPRESS RELEASE: Innovative financial services provider Think Money Group is working with Sabio to deploy a best practice customer contact solution to further improve service provision for the Group’s 175,000 plus customer base. Think Money Group uses Sabio in each of its four business areas – debt advice and solutions, insurance broking, loans and mortgages and the innovative thinkmoney Personal Account. Continue reading Think Money Group improves customer contact centre performance with Sabio and Avaya

Jacada Selected by Major US Communications Provider to Deliver New Sales Agent Desktop Solution

PRESS RELEASE: Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. Jacada solutions are expected to simplify order entry, average call handling time, and training time to improve customer experience. Continue reading Jacada Selected by Major US Communications Provider to Deliver New Sales Agent Desktop Solution