Pegasystems extended its cloud choice commitment by giving clients even more freedom to deploy Pega solutions on their preferred cloud provider with no vendor lock-in. To support this initiative, Pega has teamed up with Pivotal®, the company accelerating enterprise digital transformation, to deliver Pega software on Pivotal Cloud Foundry®. Continue reading Pega Extends Cloud Choice Through Collaboration with Pivotal
Monthly Archives: May 2017
Interactions Acquires AI-Based Social Media Engagement Innovator Digital Roots
PRESS RELEASE: Interactions, LLC, a leading provider of Intelligent Virtual Assistants for enterprise customer care announced the acquisition of Digital Roots, a pioneer in artificial intelligence (AI)-based social media customer engagement. The acquisition builds on Interactions modern omnichannel approach to customer care, making it easier than ever for enterprises to engage with consumers via voice, web chat, SMS, and now, social media channels. Continue reading Interactions Acquires AI-Based Social Media Engagement Innovator Digital Roots
US brands raise the bar on customer experience, whilst the UK lags further behind
UK brands continue to lag significantly behind their US counterparts on customer experience, according to new research by KPMG Nunwood. The firm’s Customer Experience Excellence Centre (CEEC) revealed that a customer in the US is 15 times more likely to have a great customer experience than a customer in the UK. Continue reading US brands raise the bar on customer experience, whilst the UK lags further behind
Redwood Technologies Group GmbH Established in Germany
PRESS RELEASE: The Redwood Technologies Group continues its global expansion with the restructuring of its German operations and establishment of Redwood Technologies GmbH in Germany, moving the Group’s regional German office from Düsseldorf to Munich and installing Wolfgang Hellmanzik as Country Manager. Continue reading Redwood Technologies Group GmbH Established in Germany
Empirix Celebrates 25 Years of its Hammer Test System
PRESS RELEASE: Empirix announced the 25th anniversary of its Hammer Test System. Since 1992, Empirix Hammer has helped organizations with complex customer communication technology environments optimize their customers’ experiences. Continue reading Empirix Celebrates 25 Years of its Hammer Test System
Golden Gate BPO Solutions to Provide Customer Support and Lead Generation for HotelPower.com
PRESS RELEASE: Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, announced it began providing lead generation and customer support for HotelPower.com, an online member-based provider of discounted lodging accommodations ranging from traditional hotels to rental properties. Continue reading Golden Gate BPO Solutions to Provide Customer Support and Lead Generation for HotelPower.com