RingCentral, the leading provider of enterprise cloud communications and collaboration solutions announced that Synergy Research Group, an independent market research firm has recognized RingCentral as the #1 worldwide market share leader in both revenue and subscriber seats for Unified Communications as a Service (UCaaS), based on a report published on June 14, 2017. Continue reading RingCentral Ranked #1 Cloud Communications Solution Provider
Monthly Archives: June 2017
CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics to Transform the Way Businesses Interact with Customers
CallMiner announces a partnership with Nuance Communications, to incorporate CallMiner Eureka, the leading best-of-breed analytics platform, into their analytics offering. This partnership will deliver improved contact center and agent performance, and optimize the customer experience for enterprises. Continue reading CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics to Transform the Way Businesses Interact with Customers
Nuance Introduces Nina Coach to Train and Deploy the New Generation of Human-Assisted Virtual Assistants Powered by Artificial Intelligence
PRESS RELEASE: Nuance announced Nina Coach to enable a new generation of virtual assistants as part of a series of innovations for human-like and conversational AI technologies. With Nina Coach, organizations will be able to train and deploy a virtual assistant faster than ever before by tapping into artificial intelligence and leveraging existing human knowledge. Continue reading Nuance Introduces Nina Coach to Train and Deploy the New Generation of Human-Assisted Virtual Assistants Powered by Artificial Intelligence
Humanify™ Customer Engagement as a Service Now Available from TeleTech
PRESS RELEASE: TeleTech, a leading global provider of customer experience, engagement and growth solutions announced the release of its HumanifyTM Customer Engagement as a Service (HumanifyTM) offering which provides end-to-end (human, digital, automated) customer engagement across and around all touchpoints with humanity at every interaction. Continue reading Humanify™ Customer Engagement as a Service Now Available from TeleTech
Bright Pattern Announces AI Applications for Contact Centers, Enabled by IBM Watson
PRESS RELEASE: Bright Pattern, leading provider of multichannel cloud contact center software, announces a new level of customer service automation using artificial intelligence enabled by IBM Watson cognitive technology. Continue reading Bright Pattern Announces AI Applications for Contact Centers, Enabled by IBM Watson
Selectra selects NewVoiceMedia as its preferred contact centre partner
NewVoiceMedia announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe. Selectra signed a three-year agreement for ContactWorld, replacing previous contact centre technology from Talkdesk that had a basic level of API integration with its Zoho CRM platform and very limited telephony infrastructure. Continue reading Selectra selects NewVoiceMedia as its preferred contact centre partner