Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Daniels will be responsible for expanding strategic platform partnerships, as well as leading Calabrio’s technology integration as part of the company’s aggressive organic and inorganic growth plans. Continue reading Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth
Monthly Archives: July 2017
Emcien and Helix Forge Partnership to Help Contact Centers Turn Their Data into Immediate, Continuous Value
Emcien® and Helix Business Solutions announced a ground-breaking collaboration that combines the market-leading strengths of each company to help contact and customer service centers turn the data they collect into immediate, continuous value. Helix brings deep contact center, customer experience, and Oracle Service Cloud technology expertise to the partnership. Continue reading Emcien and Helix Forge Partnership to Help Contact Centers Turn Their Data into Immediate, Continuous Value
DialogTech Launches Dashboard Insights: Omni-Channel Marketing Reports from the World Leader in Phone Call Analytics
DialogTech, the leading provider of actionable marketing analytics for phone calls announced the launch of Dashboard Insights, fully customizable and visually stunning reports that set the standard for how marketers measure and analyze the impact of phone calls on the customer journey. Businesses and agencies can now access and visualize DialogTech’s industry-leading call analytics data however they choose to gain the right insights into how phone calls from digital advertising, website interactions and offline marketing drive appointments, customers and revenue. Continue reading DialogTech Launches Dashboard Insights: Omni-Channel Marketing Reports from the World Leader in Phone Call Analytics
SmartAction Announces Availability of A.I. Powered Intelligent Self-Service Solution on Genesys AppFoundry
SmartAction has launched its intelligent customer self-service solution on the Genesys AppFoundry, an online marketplace for customer experience solutions. The AppFoundry allows Genesys customers to discover, research, and connect with a broad range of customer experience applications, integrations, and services. Continue reading SmartAction Announces Availability of A.I. Powered Intelligent Self-Service Solution on Genesys AppFoundry
Portsmouth City Council Extends Call Recording To More Departments
Following the successful installation of a Liquid Voice interaction recording platform in 2014, Portsmouth City Council is extending the use of recording technology to a number of additional departments within the Civic Offices in Guildhall Square. The council has awarded a contract to Liquid Voice to install a new system, to record all calls to the Adult Social Care Help Desk, Housing Benefits and Debt Recovery teams, which went live in June. Continue reading Portsmouth City Council Extends Call Recording To More Departments
What makes a good user interface?
The user interface is like a joke. If you have to explain it, it’s probably not that great. Here, Stephen Parker, CEO of Parker Software, producer of live chat software, explains the key elements that make for a good user interface — from the visual aesthetics of the design to user ergonomics and functionality. Continue reading What makes a good user interface?