8×8, the world’s first Communications Cloud provider announced new and enhanced capabilities for the 8×8 Virtual Contact Center® solution, which will enable global midmarket and enterprise companies to better understand and respond to customer pain points, and also encourage closer collaboration among contact center agents and supervisors to improve the overall customer experience. Continue reading 8×8 Introduces New Capabilities for Contact Centers to Deliver Enhanced Customer Experiences
Monthly Archives: July 2017
Conduent Patents Facial Expression Recognition Technology for Multiple Industries
Conduent Incorporated has been awarded a U.S. patent for technology that automatically recognizes facial expressions using images from low resolution cameras. Since becoming an independent public company on December 31, 2016, the company has been awarded more than 20 patents, with several related to computer vision technology. Continue reading Conduent Patents Facial Expression Recognition Technology for Multiple Industries
Highlight delivers transparency of Skype for Business performance with control over user experience
Highlight has enhanced its Applications, Network and Unified Communications (UC) performance management service to deliver visibility and transparency of Skype for Business behaviour across an ICT estate. Continue reading Highlight delivers transparency of Skype for Business performance with control over user experience
The NHST Media Group Enables Real-time Global Collaboration with Fuze
Fuze, the leading cloud-based communications solution provider for the modern global enterprise, has been selected by The NHST Media Group, Norway’s leading business publisher, to deliver an organization-wide communications platform as part of its new digital transformation strategy. Fuze will power voice and collaboration for the news provider’s team of journalists and employees working across eight global offices. Continue reading The NHST Media Group Enables Real-time Global Collaboration with Fuze
Knoah Solutions, Inc. Positioned as an Aspirant in Everest Group’s 2017 Contact Center Outsourcing PEAK Matrix™
Knoah Solutions, a global business process outsourcing company announced that it has been recognized as an Aspirant among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix™ Assessment 2017.” Continue reading Knoah Solutions, Inc. Positioned as an Aspirant in Everest Group’s 2017 Contact Center Outsourcing PEAK Matrix™
KPN and Content Guru Enter into New Deal with Sanoma
Leading European media and learning company Sanoma has entered into a new deal with KPN and Content Guru. The new agreement defines Sanoma’s move from outdated, legacy systems to a single, centralized, Cloud Contact Center architecture for Sanoma Group companies in Belgium (VanIn) and the Netherlands (Aldipress). Continue reading KPN and Content Guru Enter into New Deal with Sanoma