Citizens Advice Scotland (CAS), the national element of the largest independent advice network in Scotland, has chosen Avaya to provide the technology behind the Patient Advice & Support Service (PASS), a new 0800 helpline service for anyone who wants to give feedback, or raise comments, concerns or complaints about NHS treatment in Scotland. Continue reading Citizens Advice Scotland Calls On Avaya
Monthly Archives: October 2017
Salesforce Announces Financial Services Cloud for Retail Banking—Unlocking the Full Power of the Bank to Strengthen Customer Loyalty
Salesforce, the global leader in CRM announced Financial Services Cloud for Retail Banking, a new industry application that enables retail banks to deliver the highly personalized, intelligent and connected banking experiences that consumers expect. Now every bank employee, from the personal banker to the teller to the mortgage officer, can have a complete view of their customers and work collaboratively to exceed expectations. Continue reading Salesforce Announces Financial Services Cloud for Retail Banking—Unlocking the Full Power of the Bank to Strengthen Customer Loyalty
Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership
Jacada announced that Jacada Visual IVR will be launched for the first time in Japan by Dimension Data Japan (DDJ) in collaboration with its partner NTT-Neomeit. The launch of “AQStage Visual IVR” is designed in response to the demand of reducing the volume of calls entering contact centers as well as to shorten call handle times. Continue reading Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership
Artesian Launches Marketing Chat Bot
Artesian Solutions, the Artificial Intelligence powered customer engagement specialist, has taken an innovative approach to digital marketing with the launch of its interactive digital assistant ‘Arti’. The website, accessible at artesian.ai, forms as part of a wider campaign looking at the impact of A.I. on client facing teams. Continue reading Artesian Launches Marketing Chat Bot
WEBTEXT Upgrades Cisco Contact Centre with New Facebook Messaging Features & Chatbot Escalation
WEBTEXT, a leading provider of enterprise messaging, announced it has significantly expanded person to person messaging across all Cisco contact center platforms, including, into AI chatbots with automatic escalation to a UCCX, UCCE and PCCE contact center live messaging agent. Continue reading WEBTEXT Upgrades Cisco Contact Centre with New Facebook Messaging Features & Chatbot Escalation
Mitel Appoints Jeremy Butt as SVP of EMEA
Mitel®, a global leader in business communications, announced the appointment of Jeremy Butt to oversee the company’s operations in the EMEA region. Mitel, which already holds the #1 market share position in Europe, looks to accelerate further across the region as customers of all sizes are increasingly turning to cloud technologies to provide a path to the future. Continue reading Mitel Appoints Jeremy Butt as SVP of EMEA