Avaya announced that one of the largest BPOs will transition all of its global contact centre operations to the Avaya Cloud. Alorica, the world’s leading platform for all customer interactions, will implement a complete Avaya contact centre cloud solution (CCaaS) to support 100,000 agents, hundreds of client companies, and millions of their end customers around the world. Continue reading Alorica Enlists Avaya Cloud for Global Contact Centre Operations
Monthly Archives: March 2018
Clarabridge Announces Platform Updates for Deriving Deeper Customer Insights with Less Effort and Even More Clarity
Clarabridge has announced exciting updates to its suite of CX products. These improvements reflect Clarabridge’s decade-long commitment to innovation, using the latest developments in AI and Machine Learning. With these enhancements, Clarabridge will better equip companies with actionable insights from every customer interaction to reduce customer churn, increase ROI and drive sales. Continue reading Clarabridge Announces Platform Updates for Deriving Deeper Customer Insights with Less Effort and Even More Clarity
Avaya Launches UC and CC Cloud Solution in New Zealand
Avaya announced the New Zealand availability of its ‘Powered by Avaya’ cloud offering. The service, launched in partnership with Pyrios, will provide midmarket organisations with a simple but comprehensive means of migrating to cloud-based unified communications (UC) and contact centre (CC). Continue reading Avaya Launches UC and CC Cloud Solution in New Zealand
USA: Only 9 Percent of Consumers Say They Always Receive Excellent Customer Service
Leading customer service provider Arvato announced survey findings from a group of 500 consumers and business leaders in the customer service space, revealing that businesses think the customer service experiences they’re delivering are significantly better than consumers think they are. Continue reading USA: Only 9 Percent of Consumers Say They Always Receive Excellent Customer Service
Anup Nair Named CIO of West Corporation
West Corporation announced that Anup Nair is joining as Chief Information Officer (“CIO”), a newly created position. As CIO, Anup will have oversight of West’s technology strategy including systems integration and development, infrastructure, information security and data analytics. Continue reading Anup Nair Named CIO of West Corporation
Liveops Launches 2018 Call Centre Industry Assessment
Liveops, the leading provider of on-demand virtual call centre services announced that it has launched an industry assessment to evaluate call centre performance based on the top criteria affecting customer service delivery. Continue reading Liveops Launches 2018 Call Centre Industry Assessment