UAE-based telecommunications service provider du from the Emirates Integrated Telecommunications Company is showcasing Nokia’s high-tech Autonomous Customer Care software solution to depict how it aims to enhance the overall digital experience for its over 9 million fixed, mobile, IP and broadband customers. Continue reading du showcases Nokia’s Digital Experience technology at GITEX as part of its company-wide digitalization strategy
Monthly Archives: October 2018
Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions announced that global outdoor power equipment manufacturer and distributor MTD has increased its Net Promoter Score from 50 to 70 using the NVM Platform. Continue reading Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia
Major infrastructure firm joins Department for Transport at Arvato’s Swansea Shared Service Centre
Global customer services provider Arvato has won a new contract with the East West Railway Company to deliver back-office services from its shared service centre in Swansea. Continue reading Major infrastructure firm joins Department for Transport at Arvato’s Swansea Shared Service Centre
Capita extends and expands contract in Germany
Capita has extended and expanded its existing customer management contract with Europe’s largest integrated telecommunications provider, for an additional four years to December 2022, reflecting our consistent performance and quality of service. The contract is estimated to be worth £300m (€340m) to Capita. Continue reading Capita extends and expands contract in Germany
Emotional Intelligence: Daimler Financial Services invests in Soul Machines
Daimler Financial Services, the financial and mobility services captive of german premium car and commercial vehicle company Daimler AG, announced at the Gartner Symposium in Orlando a strategic investment in Soul Machines, a ground-breaking New Zealand company re-imagining how humans connect with machines, to further develop the combined use of artificial and emotional intelligence. Continue reading Emotional Intelligence: Daimler Financial Services invests in Soul Machines
Verint and Connex Announce Newly Expanded Partnership
Verint® announced an expanded partnership with Connex Telecommunications, Inc. (“CTI”), a Canadian telecommunications provider. The partnership gives Connex the ability to offer a broader range of Verint solutions, both on premises and in the cloud, to its customers.* Continue reading Verint and Connex Announce Newly Expanded Partnership