Solutionreach announced it has partnered with VoIP business phone system provider Jive by LogMeIn. This new relationship will provide options for Solutionreach customers so they can utilize faster, easier communication, and take advantage of new products and services now and into the future. Continue reading Solutionreach Partners with Jive by LogMeIn, to Enhance Options for Practices
Monthly Archives: December 2018
Multinational technology company replaces Avaya with Talkdesk cloud solutions
Talkdesk announced a global technology leader, and one of the world’s largest employers, selected Talkdesk to power their worldwide help desk customer service operations. Seeking a dynamic and agile answer to their static and aging on-premises system from Avaya, the company will leverage the Talkdesk Enterprise Contact Center Platform to improve the customer journey and experience. Continue reading Multinational technology company replaces Avaya with Talkdesk cloud solutions
Teleperformance Wins Major NHS Contract
Teleperformance, the global leader in outsourced omnichannel customer experience management, announced that it has been awarded a three-year contract to run the NHS e-Referral Service (e-RS). Continue reading Teleperformance Wins Major NHS Contract
Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year
With nearly 1,300 customers to date, Genesys® reports record momentum for the PureCloud platform, a unified, all-in-one customer engagement and business communications solution. In the first three quarters of 2018, Genesys signed deals with more than 500 customers globally. In the UK and Ireland alone, the company boosted PureCloud revenue nearly 530% and grew customer wins by nearly 115% compared with the same period last year. Continue reading Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year
Nuance Voice Biometrics to Boost Customer Experience and Security at Allied Irish Banks (AIB)
Nuance announced Allied Irish Banks (AIB) – Ireland’s largest bank – is the first in the country to make access to customer service more seamless and secure by leveraging Nuance’s market-leading fraud-preventing biometrics technology. Continue reading Nuance Voice Biometrics to Boost Customer Experience and Security at Allied Irish Banks (AIB)
HGS to create 150 new jobs in Selkirk (UK) and invests in purchasing & upgrading facility
Hinduja Global Solutions Ltd. (HGS), a global leader in business process management, announces it will be creating up to 150 brand new permanent jobs and investing into its site in Selkirk over the course of 2019. Continue reading HGS to create 150 new jobs in Selkirk (UK) and invests in purchasing & upgrading facility