Teleopti announced that Support Services Group has successfully deployed the company’s cloud-based Workforce Management (WFM) technology to schedule over 300 agents across five locations and four time zones in the USA and the Dominican Republic. Since implementing the new Teleopti WFM Cloud solution, Support Services Group has tangibly increased productivity by 5%. Continue reading Support Services Group deploys Teleopti WFM to increase productivity and support business growth
Monthly Archives: December 2018
Whistl announce the acquisition of The Spark Ecommerce Group
Whistl the leading integrated delivery management and fulfilment solutions company with activities in Business Mail, Doordrop Media, Fulfilment and Parcels, has announced the acquisition of privately held fulfilment and contact centre company, the Spark Ecommerce Group, based in Gateshead. Continue reading Whistl announce the acquisition of The Spark Ecommerce Group
Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing
Sitel Group, one of the largest customer experience (CX) management companies in the world announced the refinancing of its credit facility. The new credit facility includes a three percent average interest rate (down from 8 percent), $515 million long-term loan and a $90 million revolving credit facility, offering the company greater flexibility in its cash management. Continue reading Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing
Interactions Expands Fraud Protection with Next Caller Partnership
Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, today announced a partnership with Next Caller, a leader in phone fraud detection and call verification, to expand its breadth of security capabilities for IVA clients. Ensuring the security of Interactions clients’ and clients customers’ data is of utmost importance, and partnering with Next Caller will offer an additional layer of security to keep fraudulent callers at bay. Continue reading Interactions Expands Fraud Protection with Next Caller Partnership
Talkdesk chosen by SEO and marketing powerhouse Boostability to power customer service
Talkdesk announced Boostability, a leading provider of online marketing solutions and SEO services, as the latest customer to move their legacy customer service operations to Talkdesk Enterprise Cloud Contact Center. Frustrated by service interruptions, poor support, and data reporting that was inconsistent and unreliable, Boostability chose Talkdesk to alleviate these system shortcomings and support its customers with an easy-to-use and agile contact centre solution in the cloud, backed by a 100% Uptime Service Level Agreement. Continue reading Talkdesk chosen by SEO and marketing powerhouse Boostability to power customer service
LivePerson launches Maven™, a breakthrough conversational AI that replaces traditional websites and 800-numbers
LivePerson, a leading provider of conversational commerce solutions launched Maven, a conversational AI that enables brands to replace traditional websites and 800-numbers with personalized conversations over SMS, Facebook Messenger, WhatsApp, Google RCS Business Messaging, Amazon Alexa, and other popular messengers and voice assistants. Continue reading LivePerson launches Maven™, a breakthrough conversational AI that replaces traditional websites and 800-numbers