Eckoh, the global provider of secure payment products and customer contact solutions, has received notification of grants for two of its pending US patents. Continue reading Two new US patents to be granted to Eckoh
Monthly Archives: March 2019
Bright Pattern Contact Center Selected by VIPdesk Connect for Robust Feature Set and Omnichannel Capabilities
Bright Pattern, leading provider of omnichannel cloud contact centre software, selected by VIPdesk Connect, the leader in outsourced customer service for luxury brands. Continue reading Bright Pattern Contact Center Selected by VIPdesk Connect for Robust Feature Set and Omnichannel Capabilities
Global Investment Management Firm Deploys OnviSource TeleMonitor™ Cloud Services
OnviSource announced that a global investment management company has deployed OnviSource TeleMonitor to automate management of calls for its investment analyst workforce, improve their productivity in accessing, monitoring and recording calls, and to reduce operating expenses. Continue reading Global Investment Management Firm Deploys OnviSource TeleMonitor™ Cloud Services
Survey: Fewer than 50% of Enterprises Have Deployed Intelligent Automation Technology
Appian announced the third set of findings from its Future of Work international survey, conducted by IDG and LTM Research. Part three of the series looks specifically at “intelligent automation,” defined as the integration of emerging cognitive and robotic computing technologies into human-driven business processes and customer interactions. Continue reading Survey: Fewer than 50% of Enterprises Have Deployed Intelligent Automation Technology
RingCentral Expands Open Platform Capabilities with RingCentral Embeddable and Extended API Library
RingCentral announced the expansion of its open platform with RingCentral Embeddable ™, enabling developers to easily and quickly embed communications into their enterprise applications. Continue reading RingCentral Expands Open Platform Capabilities with RingCentral Embeddable and Extended API Library
eGain named in KMWorld 100 List for the 13th year
eGain, the leading provider of cloud-based customer engagement solutions announced that it has been named to the KMWorld 2019 list of 100 Companies That Matter in Knowledge Management. This marks eGain’s thirteenth consecutive appearance in this prestigious list. Continue reading eGain named in KMWorld 100 List for the 13th year