Pegasystems introduced Customer Empathy Advisor – a new capability of Pega® Customer Decision Hub that helps companies use AI to build more sustainable customer relationships. The feature allows organizations to increase the level of empathy in AI-assisted conversations so they can build more trust, loyalty, and value with each customer. Continue reading AI With Heart: Pega Launches First Customer Empathy Controls for Business
Monthly Archives: June 2019
Consumers Failing to Embrace AI Benefits, Says Research
Consumers lack trust in artificial intelligence (AI) and don’t understand the extent to which it can make their interactions with businesses better and more efficient, according to new research from Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. Continue reading Consumers Failing to Embrace AI Benefits, Says Research
Regions Bank Taps IBM’s AI to Power Next Generation Customer Service
IBM announced that Regions Bank has selected the company’s artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work. Continue reading Regions Bank Taps IBM’s AI to Power Next Generation Customer Service
Kustomer Raises $40 Million in Series D Funding, Accelerates Growth of Enterprise Customer Service Platform
Kustomer, the SaaS platform that is reimagining enterprise customer service announced its $40 million Series D funding round led by Tiger Global Management, with participation from current investor Battery Ventures. This marks the company’s third round of financing in less than twelve months and brings the company’s total funding to $113.5 million, following its recent $35 million Series C raise in January of this year. Continue reading Kustomer Raises $40 Million in Series D Funding, Accelerates Growth of Enterprise Customer Service Platform
EvaluAgent Announces Innovative Quality Assurance Software for Customer Experience Outsourcers
UK software developer, EvaluAgent, has released a new version of its Quality Assurance platform that is focused specifically on the needs of customer experience outsourcers. Continue reading EvaluAgent Announces Innovative Quality Assurance Software for Customer Experience Outsourcers
Pega Introduces New Messaging Capabilities to Help Brands Rapidly Adapt to Changing Customer Service Landscape
Pegasystems launched new digital messaging capabilities within Pega Customer Service™ so clients can seamlessly connect with customers regardless of which messaging app they choose. Pega Customer Service users can now easily integrate virtually any chat or messaging channel such as Facebook Messenger, Twitter Direct Messaging, Apple Business Chat, or Google RCS – and others yet to be created – to help future-proof their customer communication and ensure seamless customer service regardless of channel. Continue reading Pega Introduces New Messaging Capabilities to Help Brands Rapidly Adapt to Changing Customer Service Landscape