Freshworks, a global leader in customer engagement software, announced that the UK’s National Theatre (NT) has deployed Freshservice to manage support and service across the organisation. Using Freshservice, the National Theatre’s IT team has implemented a new, more conversational approach to IT service requests that has improved turn-around times and made staff more efficient. Continue reading Freshworks awarded IT service role at National Theatre
Monthly Archives: June 2019
GCI acquires Microsoft specialist, Modality Systems
Converged ICT Services Provider GCI has today announced the acquisition of Modality Systems, the world’s largest dedicated Microsoft communications and collaboration practice with operations in the UK, USA, Asia and Australia. Continue reading GCI acquires Microsoft specialist, Modality Systems
Callsign Chooses Nexmo, the Vonage API Platform, to Deliver More Secure Communications for Banking Customers
Callsign, a London-based company at the forefront of the identity revolution, and Vonage, a global business cloud communications leader announced a partnership to deliver enhanced private communications for digital life providers. Continue reading Callsign Chooses Nexmo, the Vonage API Platform, to Deliver More Secure Communications for Banking Customers
Avaya Leverages Google Cloud To Provide a Wider Range of Global Organizations With Flexible, Scalable Communications and Collaboration Solutions at Cloud Speed
Avaya introduced its new cloud-native, Unified Communications-as-a-Service solution running on Google Cloud Platform to help customers of all sizes, including small-to-medium businesses (SMB), more fully leverage the flexibility, efficiency and scalability of cloud. Continue reading Avaya Leverages Google Cloud To Provide a Wider Range of Global Organizations With Flexible, Scalable Communications and Collaboration Solutions at Cloud Speed
VanillaIP and Akixi announce partnership in the UK market
VanillaIP add Akixi to the mix as CX gives resellers the opportunity to drive up ARPU, margin and deal closing revenues. Continue reading VanillaIP and Akixi announce partnership in the UK market
Smart Communications’ Named a Leader in Aspire’s Customer Communications Management Evaluation
Smart CommunicationsTM, the leading cloud-based platform for enterprise customer communications announced it has received the highest score for strategic direction among all twenty-two vendors evaluated in the most recent Aspire Leaderboard. Continue reading Smart Communications’ Named a Leader in Aspire’s Customer Communications Management Evaluation