Twilio, the leading cloud communications platform, announced Twilio Conversations, an API that enables developers to build conversational experiences for their customers across multiple messaging channels. Integrating various messaging channels and maintaining the infrastructure to support group messaging and cross-channel conversations presents a complicated technical challenge for businesses. Continue reading Twilio Conversations Creates Meaningful, Cross-channel Connections with Customers At Scale
Monthly Archives: August 2019
Warwick Analytics partnership with Ember helps enhance omnichannel analytics offer
Customer experience specialist, Ember, has enriched its analytics capability through a new partnership with Warwick Analytics. The partnership means that the Warwick Analytics’ PrediCX solution, which applies machine learning to accelerate gathering insights using text analytics, can be used by Ember in analytics work. Continue reading Warwick Analytics partnership with Ember helps enhance omnichannel analytics offer
Voipfone Wins Prestigious Queen’s Award For Enterprise
Voipfone, a pioneering telephony company that uses the internet to send and receive telephone calls, has won a prestigious Queen’s Award for Enterprise – the UK’s highest accolade for business success. Continue reading Voipfone Wins Prestigious Queen’s Award For Enterprise
LogMeIn Named a Challenger in Gartner’s 2019 Magic Quadrant for Unified Communications as a Service, Worldwide
LogMeIn announced that Gartner, Inc. has named LogMeIn as a Challenger in the 2019 Magic Quadrant for Unified Communications as a Service, Worldwide*. 2019 marks the first year that LogMeIn has been included in this Magic Quadrant with the launch earlier this year of GoToConnect. LogMeIn was also named a Leader in Gartner’s most recent Magic Quadrant for Meeting Solutions*. Continue reading LogMeIn Named a Challenger in Gartner’s 2019 Magic Quadrant for Unified Communications as a Service, Worldwide
Tech Mahindra Acquires Leading Strategic Design Consultancy, Mad*Pow
Tech Mahindra, a leading provider of digital transformation and consulting services and solutions has announced the acquisition of Mad*Pow, a strategic design consultancy headquartered in the US. Continue reading Tech Mahindra Acquires Leading Strategic Design Consultancy, Mad*Pow
Medical Technology Firm Selects 3CLogic Cloud Call Center Solution to Optimize Global Helpdesk Operations
3CLogic, a leading provider of cloud contact centre solutions announced the selection of its Total Cloud offering by a Forbes Global 2000 listed company seeking to insource its helpdesk operations while transitioning away from its on-premise Cisco installation. Continue reading Medical Technology Firm Selects 3CLogic Cloud Call Center Solution to Optimize Global Helpdesk Operations