MRS BPO LLC, a leading provider of services to the accounts receivables management industry announced the launch of Adam, a proprietary conversational IVR that services customers. Adam is a blend of AI and IVR which learns and expands every day. Continue reading MRS BPO LLC Introduces Revolutionary New AI Tool for Call Centres Using IBM Watson
Monthly Archives: August 2019
FICANEX Partners With Ada to Deliver AI-Powered Customer Service to Financial Institutions Across Canada
FICANEX® and Ada announced the release of tunl.chat™, an AI-powered chatbot that provides more than 175 financial institutions across Canada with another channel to support approximately 8 million customers. Financial institutions can brand and tailor tunl.chat to suit their unique requirements and deploy the chatbot within their website and mobile apps. Continue reading FICANEX Partners With Ada to Deliver AI-Powered Customer Service to Financial Institutions Across Canada
NICE inContact CXone Expands FedRAMP Leadership with Workforce Optimization Authorization
NICE inContact, a NICE business, announced that NICE inContact CXone has expanded its Federal Risk and Authorization Management Program (FedRAMP) Authorization to Operate (ATO) leadership with the addition of CXone Workforce Optimization, to improve citizen and agent experiences. Continue reading NICE inContact CXone Expands FedRAMP Leadership with Workforce Optimization Authorization
Q&A from Diego Parasecoli, Technical Operations Manager at Aruba
In this Q&A Diego Parasecoli of Aruba discusses with Directors’ Club Newswire on why Aruba decided to work with Kingston Technology… Continue reading Q&A from Diego Parasecoli, Technical Operations Manager at Aruba
Aspect Software Announces New Infinity Program for Aspect Unified IP
Aspect Software announced Aspect® Unified IP® Infinity, a multi-year programme designed to help customers protect their investment, reduce infrastructure burden, and ensure ongoing security and compliance for Aspect Unified IP deployments. Continue reading Aspect Software Announces New Infinity Program for Aspect Unified IP
3CLogic Named to Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019
3CLogic announced it was named to the Constellation ShortList™ for Cloud Customer Service and Contact Center Software in Q3 2019. The technology vendors and service providers included in the Constellation ShortList offer the key requirements for early adopters pursuing digital transformation initiatives. Continue reading 3CLogic Named to Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019