Consilium Software, a world-leading provider of enterprise software for unified communications (UC) and contact centres announced the general availability of UniCampaign™ 7.0, the most significant new release of outbound list and campaign management software for Cisco contact centres.
The latest release was almost a year in the making, during which Consilium worked with key customers to understand how they wanted to create data-driven rules, based on customer profile and propensity modeling, data on digital interaction preferences, and insights from several external data sources such as CRMs and social media. The new 7.0 release of UniCampaign™ powers the generation of targeted and contextually relevant outreach across voice and digital channels. UniCampaign™ not only simplifies and automates outbound contact, but provides an entire canvass to communicate with customers, whether it is for sales through web or social media campaigns, deepening loyalty, improving cross-sell purchases, or debt collections.
“The new UniCampaign™ is ahead of the game when compared to any other outbound campaign management option on the market,” said Pramod Ratwani, Founder and CEO of Consilium Software. “Some of our customers’ favorite features for outbound and blended customer experience are now available as standard in the latest release. We worked with Cisco product management to re-architect several features to make them effective for changes in real time. For the North American market, Telephone Consumer Protection Act (TCPA) tools have been added to manage compliance rules and regulations.”
Key new features in UniCampaign™ include calling list rechurning, prioritization and real-time re-prioritization of calling lists, real-time control over calling list status including holding back dialing of records already in the Cisco dialer, appending contacts to existing calling lists, business-defined threshold conditions at the campaign level, and multi-level filters to allow managers to define complex, rule-based contact strategies.
First launched in 2014, UniCampaign™ has been implemented at government, service provider, education, manufacturing and banking customers across the Asia Pacific, Europe and Americas, with the largest systems running over a thousand outbound agents each. Consilium UniCampaign™ is compatible with all Cisco contact centre solutions and is sold by Cisco Systems, Inc. globally, being available on the Cisco Global Price List (GPL) under the Cisco SolutionsPlus program.
About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in more than 110 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact centre and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 32 continuous years. We integrate experiences not just channels.
For more information, please visit: https://www.consiliuminc.com
About Cisco SolutionsPlus:
Cisco SolutionsPlus delivers a one-stop ordering experience for approved third-party products and applications. It is a reselling program that places a select set of “Cisco Compatible” products on the Cisco Systems price list, enabling customers to order these non-Cisco products from Cisco sales teams and channel partners. Cisco SolutionsPlus vendors are part of the Solution Partner Program and provide all service and support. The key benefits are the ease of ordering, an established Cisco SolutionsPlus partner-coordinated support process, and that the products are thoroughly tested with Cisco solutions to help ensure integration, reliability and interoperability.