Verint® announced that its leadership in the artificial intelligence (AI) market has again been recognized in the AI Breakthrough Awards. The Verint Intelligent Virtual Assistant (IVA), a conversational AI solution that helps companies extend self-service options across the channels their customers prefer, was named “Best Chatbot Solution” for 2019 in the annual awards*.
Verint’s IVA capabilities are the story of success behind SGT STAR, the U.S. Army’s IVA that meets with about 900 people a day online and has generated more than 11,000 leads for the Army’s recruiting team. The same Verint capabilities power IVAs launched by many other organizations across a wide range of industries. The Verint conversational AI platform, part of the company’s Intelligent Self-Service offerings, is helping organizations increase self-service capabilities that automate simple tasks and empower customers to help themselves while freeing agents to deal with higher value issues and achieving new levels of excellence in customer service.
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in AI technologies, services, companies and products.
“The key to the 2019 award recognition goes beyond just natural language understanding (NLU) to our conversational AI platform’s ability to use machine learning for extending and expanding knowledge, capabilities and language unique to each business and user,” says Verint’s Nancy Treaster, senior vice president and general manager of strategic operations. “It’s a technology breakthrough we have harnessed to help our customers transform their self-service strategies, lower costs and increase revenue. Our customers aren’t just achieving their automation goals with this solution. They are transcending them.”
Last year, Verint received the “Best Overall AI Solution” in the AI Breakthrough Awards. “We are clearly at a point of mainstream consensus that artificial intelligence will change the way businesses and consumers interact and work – and the AI Breakthrough Awards program is designed to showcase the technologies and companies that are driving this fundamental shift,” said James Johnson, managing director, AI Breakthrough. “We are thrilled to announce our 2019 AI Breakthrough Award winners circle and we extend a hearty congratulations to all of the nominees for their impressive display of AI innovation this year.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
*Verint was honored with an AI Breakthrough Award in June 2019