To help brands ensure that each and every customer interaction is data driven, Oracle announced a series of new data-first updates across Oracle Customer Experience (CX) Cloud. Continue reading Oracle Takes Data-First Approach to New Customer Experience Innovations
Daily Archives: September 18, 2019
Upstream Works Software and Local Measure Partner on Social Engagement Management Solutions Across the Enterprise
Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced its integration partnership with Local Measure. Together, the companies will offer brands one seamless, comprehensive solution for delivering real-time customer and social engagement excellence across the enterprise. Continue reading Upstream Works Software and Local Measure Partner on Social Engagement Management Solutions Across the Enterprise
PanTerra Adds Another Cloud CRM to Out-of-the-Box Streams Integration
PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, announced expanded out-of-the-box integration with customer service and engagement platform, Zendesk. Zendesk integration includes seamless click-to-dial from within Zendesk, instant in-coming call matching to existing client records, and support ticket creation on both in-coming and out-going calls from within the Zendesk interface. Continue reading PanTerra Adds Another Cloud CRM to Out-of-the-Box Streams Integration
Zendesk’s Double-Digit Growth in APAC Cements its Commitment to Developing Tech Talent Across the Region
Zendesk, a San Francisco-headquartered customer experience and engagement software company, has solidified its position as one of Asia Pacific’s (APAC) fastest-growing technology companies with the expansion of its Singapore office. Continue reading Zendesk’s Double-Digit Growth in APAC Cements its Commitment to Developing Tech Talent Across the Region