NICE announced that it has been recognized as a Leader in Avasant’s “Intelligent Automation Tools RadarView 2019” report. Avasant noted NICE’s consistent innovation and cutting-edge capabilities for its Robotic Process Automation and NICE Employee Virtual Attendant (NEVA) (attended automation) offerings. For more information about NICE’s rating, please click here. Continue reading NICE Robotic Process Automation and NEVA Named Leader in Intelligent Automation by Leading Analyst Firm
Daily Archives: September 26, 2019
Ushur Introduces SmartMail
Ushur, a leading intelligent automation platform that harnesses conversational AI and Process Automation to transform communications and workflows announced SmartMail. Ushur SmartMail is a cloud-based application that works with existing work management and CRM systems to automate incoming bulk customer email and attachments. Continue reading Ushur Introduces SmartMail
SugarCRM Unveils Radical New Approach for Driving Revenue Analytics
SugarCRM Inc.®, a company that helps organizations deliver exceptional customer experiences announced Sugar Discover, a sophisticated analytics solution acquired from Corvana, a leader in advanced CRM Analytics that provides insights to even the most complicated revenue analytics questions, accurately and fast. Continue reading SugarCRM Unveils Radical New Approach for Driving Revenue Analytics
Vonage research reveals IVR horror costs businesses $262 per customer each year
Vonage published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they’ve reached an automated menu of options, known as Interactive Voice Response (IVR) – losing that company $262 per customer every year. Continue reading Vonage research reveals IVR horror costs businesses $262 per customer each year
Edify Labs Names Chief Marketing Officer
Edify Labs, the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced the appointment of marketing veteran Candace Sheitelman to the position of Chief Marketing Officer (CMO). Sheitelman brings more than two decades of marketing expertise to the company, much of that focused on the contact center and customer experience space. Continue reading Edify Labs Names Chief Marketing Officer