Excellent interactions—consistently and across all touchpoints–are the foundation of a good customer experience that will build long lasting customer relationships. However, without the availability of adequate channels that customers expect and processes to enable engagement that is fast and convenient, customer satisfaction and long term loyalty across the customer journey could be unwittingly diminished. Continue reading Customers expect an excellent experience. Make sure you’re doing everything to deliver it
Monthly Archives: September 2019
Tata Communications and Cisco partner to create a fully managed contact centre solution for enhanced customer experience
Tata Communications, the leading global digital infrastructure provider, and Cisco have expanded their partnership to offer enterprises a secure, fully-managed, multi-channel, intelligent and cloud-based Cisco Webex Contact Center solution. Continue reading Tata Communications and Cisco partner to create a fully managed contact centre solution for enhanced customer experience
Purpose-Built CX Platforms ensure banks are meeting the needs of vulnerable customers
In July, the Financial Conduct Authority announced the launch of a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. As a leading provider of Customer Experience Management (CEM) solutions, Clarabridge, Inc., is stressing the ability of dedicated technology to maintain compliance and ensure fair treatment of all customers. Continue reading Purpose-Built CX Platforms ensure banks are meeting the needs of vulnerable customers
Avaya ReadyNow Private Cloud Expands Data Centres to EMEA and APAC Regions
Avaya announced that its private cloud solution, Avaya ReadyNow, is now being made available with the launch of new Avaya and partner hosted data centres in EMEA and APAC regions. Continue reading Avaya ReadyNow Private Cloud Expands Data Centres to EMEA and APAC Regions
Atea and Puzzel sign two new agreements
The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea Group has chosen Puzzel for its own contact centres in the Nordic and Baltic countries and has also become a Puzzel partner, offering cloud-based contact centre solutions to its own customers. Continue reading Atea and Puzzel sign two new agreements
Insight UK joins forces with 8×8 to drive adoption of cloud communications in the public sector
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, announced that Insight UK is the latest IT solutions provider to join its business partner programme in the UK. Continue reading Insight UK joins forces with 8×8 to drive adoption of cloud communications in the public sector