ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing. Continue reading ASG Acquires GatherUp
Monthly Archives: November 2019
Mitel Expands Customer Experience Portfolio with New Market and Product Launches
Mitel®, a global leader in business communications, announced a series of enhancements to the company’s customer experience portfolio, including the launch of a new virtual agent, powered by Contact Center AI; expanded market availability of MiCloud Connect CX; and the introduction of Mitel Workforce Optimization. Continue reading Mitel Expands Customer Experience Portfolio with New Market and Product Launches
AskNicely Launches World’s First Customer Experience Coaching Platform
AskNicely, the all-in-one platform for creating amazing customer experiences announced the launch of Performance & Recognition, a mobile customer experience coaching app designed specifically for front-line employees. Continue reading AskNicely Launches World’s First Customer Experience Coaching Platform
Five predictions for 2020, by Paul Whitelam, SVP, Global Marketing, ClickSoftware
With the end of 2019 fast approaching, now is a good time for organisations UK-wide to focus on the technology trends they can leverage to enhance customer satisfaction while meeting their own business objectives for the year ahead. Continue reading Five predictions for 2020, by Paul Whitelam, SVP, Global Marketing, ClickSoftware
Rallying cry needed to beat CX slump
The gap between CX Leaders and Laggards is widening according to the newly published State of Customer Experience 2019 report. Many Customer Experience teams are struggling to prove the value of their programmes, and investment is being threatened. Continue reading Rallying cry needed to beat CX slump
Avaya Announces Availability of Google Cloud Contact Center AI Integration With Avaya’s IX Contact Center Solutions
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced that key Google Cloud Contact Center (CC) AI capabilities integrated with Avaya IX Contact Center solutions are now available for global customers. Continue reading Avaya Announces Availability of Google Cloud Contact Center AI Integration With Avaya’s IX Contact Center Solutions