Cyara and VoiceFoundry Partner to Accelerate and Optimize Contact Centre Migrations to Amazon Connect

Cyara, the leading automated customer-experience (CX) assurance platform provider, and VoiceFoundry, an AWS Advanced Consulting Partner, announced a partnership to deliver a comprehensive set of professional services and automation technologies that streamline and improve the process of migrating on-premise contact centres to the cloud-based Amazon Connect platform.

Contact Centre CLUB

The combination of VoiceFoundry and Cyara ensures high quality CX and accelerates migration by delivering well-designed, new customer experiences that take advantage of all the features Amazon Connect has to offer, while automating key elements of the development process to accelerate time to market.

The resulting set of services offered by these two leaders with deep Amazon Connect experience covers everything any enterprise needs to ensure a high ROI on the move to Amazon Connect: customer journey design, systems integration, automated testing, including voice quality, and assurance of ongoing excellent customer engagement experiences.

“Migrating an on-premises contact centre to the cloud—especially Amazon Connect—is a great strategy for businesses of all sizes,” said Jeff Flores, VP of channels and alliances at Cyara. “VoiceFoundry understands that the migration provides a great opportunity to optimize the design of the customer experience and maximize customer satisfaction. We’re delighted to partner with VoiceFoundry to accelerate these migrations and ensure the highest possible quality CX for any organization that’s making the move.”

“VoiceFoundry is excited to partner with Cyara in order to drive a friction-less migration path to Amazon Connect. We are both passionate about creating intelligent and innovative customer experiences, leveraging Amazon Connect and related contact centre solutions. Partnering allows us to provide a complete migration solution based upon our collective best practices and customer first focus,” said Lynn Teague, VP of sales at VoiceFoundry. “We continue to develop and grow our business with a strong ecosystem of partners to deliver the best Amazon Connect experience.”

VoiceFoundry is a provider of enterprise cloud-based contact centre solutions with a distinct focus on customer engagement, specializing in Amazon Connect. VoiceFoundry is one of the most experienced providers of dynamic customer interactions for businesses, with over 100 years of collective contact centre experience. VoiceFoundry is passionate about the customer experience and driven to ensure successful deployments of Amazon Connect for every customer. The expertise of the VoiceFoundry service delivery team is focused on AI, natural language automation, chatbots, CTI/CRM connectivity, enterprise integration, user experience design, analytics, and workforce management/optimization.

Cyara complements the professional services offered by VoiceFoundry with a proven suite of automation tools that discovers and documents the existing interactive voice response (IVR), generates an equivalent Amazon Connect flow, tests functional integrity as well as agent voice quality, performs a pressure test of all systems, and monitors results on an ongoing basis to ensure high CX.

About Amazon Connect

Amazon Connect is a self-service, cloud-based contact centre service from Amazon Web Services. It enables customers to quickly set up and manage a contact centre solution that is reliable and highly scalable, and that can integrate with other systems via an open, highly extensible platform. Amazon Connect is used by a range of companies from global enterprises to startups and public sector organizations. Both Cyara and VoiceFoundry are members of the Amazon Web Services Partner Network, the global partner program for technology and consulting businesses that leverage Amazon Web Services to build solutions and services for customers.

To learn more about Amazon Connect, visit aws.amazon.com/connect.

About VoiceFoundry

VoiceFoundry is passionate about customer experience. We specialize in the delivery of cloud-based enterprise contact centre solutions and are distinctly focused on helping businesses improve customer engagement while maximizing the benefits of the cloud. Our expertise is focused on AI & natural language automation, CTI, enterprise integration, user experience design, analytics and workforce optimization.

For more information, visit us at voicefoundry.com.

About Cyara

As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

For more information, please visit cyara.com.