Medallia, the global leader in experience management announced that Clarus Commerce has selected Medallia as its experience management platform of choice. Continue reading Clarus Commerce Chooses Medallia as Experience Management Platform
Daily Archives: January 23, 2020
San Jose Earthquakes Score Big with Intermedia Cloud Communications Partnership
The San Jose Earthquakes announced a unique multi-year partnership with Intermedia, which will feature the company’s branding across all team jerseys and include the exclusive use of Intermedia’s technology for all business communications within the Earthquakes organization. Continue reading San Jose Earthquakes Score Big with Intermedia Cloud Communications Partnership
WorkForce Software Reimagines the Employee Experience for Global Enterprises
WorkForce Software®, a leading global provider of workforce management solutions, announced the release of a breakthrough user experience in the cloud, available with the company’s integrated WorkForce Suite, comprised of time and attendance, forecasting and scheduling, absence management, and analytics modules. Continue reading WorkForce Software Reimagines the Employee Experience for Global Enterprises
Medallia Announces Medallia Sales and Service Experience App on Salesforce AppExchange
Medallia, a leader in experience management announced the launch of Medallia Sales and Service Experience App, available on Salesforce AppExchange. By integrating Medallia with Salesforce, sales organizations can measure the effectiveness of sales programs while contact centre professionals can quickly resolve customer service issues to drive higher customer satisfaction, retention and revenue. Continue reading Medallia Announces Medallia Sales and Service Experience App on Salesforce AppExchange
Bright Pattern Announces AI-Powered Omnichannel Quality Management Solution
Bright Pattern, the most powerful cloud contact centre with AI for innovative companies announced the release of Bright Pattern Omnichannel Quality Management (Omni QM). Omni QM is embedded in the Bright Pattern Omnichannel platform, and allows quality management on all channels in a single interface. Continue reading Bright Pattern Announces AI-Powered Omnichannel Quality Management Solution
TouchPoint One Announces Update to Agent Coaching System for Contact Centre Supervisors
TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centres released an update of its Sidekick agent coaching system. Continue reading TouchPoint One Announces Update to Agent Coaching System for Contact Centre Supervisors