Swyx connects its communications solution with Microsoft Teams, offering users even greater functionality and flexibility.
Swyx has created an intelligent link between its own communications solution and Microsoft Teams. “By bringing Swyx and Microsoft Teams together, we are ensuring that our partners can address even more customer groups and their requirements. Companies that use Microsoft Teams but want to use Swyx’s additional telephony functions for their communications can rely on the optimal interoperability of existing Swyx and Microsoft products. Ease of configuration, extensive contact centre functionality and support for DECT devices and desk phones are just some of the features that make our solution so valuable for both telephony and collaboration-focused users,” said Marco Crueger, VP Sales at Swyx.
Using a Microsoft certified Session Border Controller (SBC), Swyx enables Teams users to make calls via the telephone network and provides them with proven Swyx functions such as Extended Call Routing (ECR). Detailed rules for handling incoming calls can be defined, for example, when a call is to be forwarded to a specific colleague, another department, to a mailbox or a mobile phone. Users also benefit from the integration possibilities of the Swyx solution, which can be connected to CRM or ERP systems, for example. This offers companies a perfect combination of the central work platform of Microsoft Teams and the powerful, customisable communication solution from Swyx.
Customers who rely on Swyx and Microsoft Teams are free to choose their preferred SIP trunk provider. This makes the solution ideal for businesses that want to keep their existing telecommunications provider.
Swyx is part of Enreach, the fast-growing European UC provider with a mission to give businesses access to the best communication and collaboration tools with an easy, user-centric interface built around their specific needs and systems. By offering Microsoft Teams integration Enreach puts powerful features in reach of every business, no matter the industry or size. To tailor all market specific needs Enreach will shortly launch Microsoft Teams integrations in other European businesses.