Genesys® announced that Genesys Cloud is now available in AWS Marketplace, a digital catalogue with thousands of software listings from independent software vendors. The catalogue makes it easy for organisations to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). Continue reading Genesys Cloud Now Available on AWS Marketplace
Monthly Archives: February 2020
Verint Positioned as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
Verint® announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM) report*. Continue reading Verint Positioned as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
Liquid Voice and Speechmatics expand partnership to minimize GDPR-related risk and protect vulnerable customers
Speechmatics, a UK leader in any-context speech recognition technology that enables companies to rapidly build innovative applications, has expanded its 3-year partnership with interaction recording and quality monitoring company Liquid Voice. Continue reading Liquid Voice and Speechmatics expand partnership to minimize GDPR-related risk and protect vulnerable customers
MaritzCX & Inmoment Join Forces
InMoment and MaritzCX, recognised market leaders and proven innovators in the global customer experience (CX) sector announced they have entered into a definitive agreement to combine the two companies. Continue reading MaritzCX & Inmoment Join Forces
Using Artificial Intelligence to build a great future for CX
AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman says it pays to tread with caution, despite all the success stories and shares his top 3 Tips for before you begin. Continue reading Using Artificial Intelligence to build a great future for CX
Hosting service HOUST takes up residence in Talkdesk cloud for customer service solutions
Talkdesk® announced HOUST selected Talkdesk to power its Client Success and Guest Support teams. Formerly Airsorted, HOUST is a property management company using technology to create an infrastructure for the fast-growing sharing community. Continue reading Hosting service HOUST takes up residence in Talkdesk cloud for customer service solutions