Khoros, the global leader in customer engagement software, today announced the launch of Khoros Bot, a new chatbot technology to create better experiences for customers and agents. Continue reading Khoros Announces the Launch of Khoros Bot to Improve Agent Efficiency and Customer Satisfaction →

Thunderhead, the global leader in enterprise technology for customer engagement and journey orchestration, announced the impending launch of a new suite of journey-based AI capabilities named ThunderBay. Continue reading Thunderhead announces Thunderbay: the first comprehensive AI for journey-driven engagement →

Ada, the market leader for Automated Customer Experience (ACX) announced a deeper strategic partnership with Zendesk, the customer service and engagement platform provider, aimed to help companies improve customer satisfaction by providing compelling personalized experiences for end customers. Continue reading Ada and Zendesk Strengthen Customer Service Platform Integrations →

Based on its recent analysis of the North American hosted Internet protocol (IP) telephony and Unified Communications-as-a-Service (UCaaS) market, Frost & Sullivan recognizes Zoom Video Communications, Inc. with the 2019 North American Competitive Strategy Innovation and Leadership Award. Continue reading Zoom Lauded by Frost & Sullivan for Leading the Hosted IP Telephony Market with Zoom Phone →