Stella Connect, a fast-growing, disruptive provider of SaaS Customer Experience and Contact Center quality management solutions, announced that it has released a new quality assurance (QA) product for CX teams. Continue reading Stella Connect Releases Industry’s Most Powerful Integrated Contact Center QA Solution
Monthly Archives: March 2020
Zoom Announces International Expansion for Zoom Phone in 11 Additional Countries
Zoom Video Communications announced general availability of its Zoom Phone cloud phone service in 11 additional countries (17 Countries and 1 Territory Now), and Beta Service in 25 new countries. Continue reading Zoom Announces International Expansion for Zoom Phone in 11 Additional Countries
Gartner Identifies the Top Five Customer Service Technology Trends for 2020
A recent survey of nearly 250 customer service and support leaders across the globe revealed five emerging trends in technology adoption and where service organizations are getting the most return on investments (ROI) today, according to Gartner. Continue reading Gartner Identifies the Top Five Customer Service Technology Trends for 2020
HomeToGo concludes contact centre solution search with move to Talkdesk
Talkdesk®, the cloud contact centre for innovative enterprises announced HomeToGo selected Talkdesk to power its customer service operations. As the world’s largest vacation rental search engine in a highly competitive and fast-moving marketplace, HomeToGo needed a contact centre solution that would enable it to rise above the competition through superior customer service. Continue reading HomeToGo concludes contact centre solution search with move to Talkdesk
Hyland Taps Medallia for Strategic Employee and Customer Experience Initiatives
Medallia, the global leader in experience management announced Hyland, a leader in content services, has selected Medallia as the underpinning for its strategic employee and customer experience programs. Continue reading Hyland Taps Medallia for Strategic Employee and Customer Experience Initiatives
VXI recognized for operational excellence, exceptional leadership and innovation in training
VXI Global Solutions, a leader in business process outsourcing, announced it has won 6 Stevie® awards for Sales and Customer Service, including 4 Gold, 1 Silver and 1 Bronze. Continue reading VXI recognized for operational excellence, exceptional leadership and innovation in training