Vonage announced that longtime customer, The Trevor Project, has leveraged Vonage technology to transition to a full-time remote contact centre during the COVID-19 crisis, ensuring uninterrupted operations for its life-saving suicide prevention programs. Continue reading Vonage Powers Remote Suicide Prevention Programs for The Trevor Project →

Emarsys announces a major update to its omnichannel customer engagement platform, with 26 new features driven by customer feedback and market insights. Continue reading Emarsys launches major updates in the summer release 2020 →

Coveo announces that the Coveo Experience Intelligence Platform has been named a strong performer in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020 and received among the highest scores possible in the Market Presence category. Continue reading Coveo Named a Strong Performer in Journey Orchestration Platforms →

Zoomin, a leading provider of knowledge orchestration technology backed by Bessemer Venture Partners and Salesforce Ventures, announced it was named a Cool Vendor in Gartner’s 2020 Cool Vendors in CRM Customer Service & Support report. Continue reading Zoomin Named a “Cool Vendor” by Gartner →