Calabrio, the customer experience intelligence company, has released a study detailing how customer service organisations are evolving due to the COVID-19 pandemic. Based on a survey of contact centre leaders, the findings point to a dramatic shift in how brands, through their contact centres and agents, now engage with their customers. Continue reading Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres
Daily Archives: June 23, 2020
Waltham Forest Council implements PCI Pal to secure cardholder-not-present payment transactions
PCI Pal®, the global provider of secure payment solutions, has announced that Waltham Forest Council has successfully implemented its Agent Assist payment solution to secure all telephone-based payments, and ensure continued compliance with data and payment security standards. Continue reading Waltham Forest Council implements PCI Pal to secure cardholder-not-present payment transactions
Speechmatics and Daisee partner to deliver voice data insights at scale to protect businesses and mitigate risk
Speechmatics, a UK leader in any-context speech recognition technology has partnered with Daisee, leading provider of speech analytics software, to enable businesses to understand and focus on the customer calls that matter through speech and sentiment analysis software, Lisa. Continue reading Speechmatics and Daisee partner to deliver voice data insights at scale to protect businesses and mitigate risk
PCI Pal® Progresses Partnership with Leading Cloud Contact Centre Provider Talkdesk
PCI Pal, the global provider of secure payment solutions announced the progression of the partnership with Talkdesk®, the award-winning cloud contact center for innovative enterprises. Continue reading PCI Pal® Progresses Partnership with Leading Cloud Contact Centre Provider Talkdesk
Xtremepush Acquires Alchemetrics
Xtremepush, the world’s leading customer engagement, personalisation and data platform has acquired Alchemetrics, a UK agency with over 20 years’ expertise developing bespoke Customer Data Platforms. Continue reading Xtremepush Acquires Alchemetrics
Iron Mountain InSight® Launches on Google Cloud Marketplace
Iron Mountain announced its Iron Mountain InSight artificial intelligence (AI) and machine learning (ML) content services platform is now available on the Google Cloud Marketplace. Continue reading Iron Mountain InSight® Launches on Google Cloud Marketplace
3CLogic Announces Cloud Contact Centre Integration for Microsoft Teams
3CLogic announced its latest integration with Microsoft Teams. The combined offering will streamline communication between back-office resources and front-line call centre agents to enhance the overall customer experience. Continue reading 3CLogic Announces Cloud Contact Centre Integration for Microsoft Teams