Daily Archives: June 23, 2020

Market Research

Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres

Calabrio, the customer experience intelligence company, has released a study detailing how customer service organisations are evolving due to the COVID-19 pandemic. Based on a survey of contact centre leaders, the findings point to a dramatic shift in how brands, through their contact centres and agents, now engage with their customers. Continue reading Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres →

Who's Buying What?

Waltham Forest Council implements PCI Pal to secure cardholder-not-present payment transactions

PCI Pal®, the global provider of secure payment solutions, has announced that Waltham Forest Council has successfully implemented its Agent Assist payment solution to secure all telephone-based payments, and ensure continued compliance with data and payment security standards. Continue reading Waltham Forest Council implements PCI Pal to secure cardholder-not-present payment transactions →

Technology

Speechmatics and Daisee partner to deliver voice data insights at scale to protect businesses and mitigate risk

Speechmatics, a UK leader in any-context speech recognition technology has partnered with Daisee, leading provider of speech analytics software, to enable businesses to understand and focus on the customer calls that matter through speech and sentiment analysis software, Lisa. Continue reading Speechmatics and Daisee partner to deliver voice data insights at scale to protect businesses and mitigate risk →